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Portuguese Speaking Customer Service for Social Media Platform - Work In Gr at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Portuguese, Customer Service, Communication Skills, Empathy, Problem Analysis, Solution Proposing, Multitasking, Customer Service Software, Social Media Platforms

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading social media platform, with the added benefit of working in Greece. This role is perfect for individuals who are passionate about social media and enjoy helping others. You will provide support to users in Portuguese, addressing their inquiries and ensuring a positive experience on the platform. Key Responsibilities Respond to customer inquiries about the social media platform, including account support, features, and policies via phone, email, and live chat in Portuguese. Assist users with troubleshooting issues and provide guidance on using various platform features effectively. Document and escalate complex issues to technical teams as needed. Educate users about safety practices, community guidelines, and platform updates. Collaborate with global teams to improve user experience and address feedback. Stay updated on platform developments and industry trends to deliver accurate information. Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service or support roles, especially in social media, is preferred. Excellent communication skills with a strong emphasis on empathy and user satisfaction. Ability to analyze problems and propose effective solutions. Strong multitasking skills and the ability to work in a fast-paced environment. Proficiency in using customer service software and social media platforms. Willingness to work flexible hours and adapt to different shifts as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries about the social media platform and assisting users with troubleshooting issues. Additionally, representatives will document complex issues and educate users about safety practices and community guidelines.