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Portuguese Speaking Customer Service for Tobacco Company in Greece at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Portuguese, Customer Service, Communication Skills, Problem-Solving Skills, CRM Applications, Order Management, Account Management, Industry Knowledge, Collaboration, Fast-Paced Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is proud to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This role is ideal for individuals who have a passion for customer service and are eager to provide quality support in Portuguese. As a representative, you will assist customers with their inquiries and ensure they receive a top-notch service experience. Key Responsibilities Manage customer inquiries related to tobacco products and services via phone, email, and live chat in Portuguese. Provide information on product offerings, promotions, and regulatory matters as applicable. Assist customers with order placements, account management, and resolving any issues promptly and professionally. Document customer interactions accurately in the CRM system. Collaborate with internal teams to enhance service delivery and improve customer satisfaction. Stay informed about industry trends and regulations to provide accurate and relevant information to customers. Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is a plus. Previous experience in customer service is preferred, experience in the tobacco or consumer goods industry is a bonus. Strong communication skills and the ability to connect with diverse customers. Excellent problem-solving skills with a focus on customer satisfaction. Proficient in using customer service software and CRM applications. Ability to work in a fast-paced environment and effectively manage multiple inquiries. Willingness to work flexible hours, including evenings and weekends if required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to tobacco products and services via phone, email, and live chat in Portuguese. Assist customers with order placements, account management, and resolving any issues promptly and professionally.