Portuguese-Speaking Video Streaming Customer Experts - Work Remote In Greec at Mercier Consultancy Group

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portuguese Fluency, Customer Support, Technical Troubleshooting, CRM Management, Communication Skills, Interpersonal Skills, Digital Entertainment Knowledge, Account Management, Billing Support, Problem Solving

Industry

Business Consulting and Services

Description

Portuguese-Speaking Video Streaming Customer ExpertsAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to delivering a seamless, supportive, and premium recruitment experience for every candidate. At Mercier Consultancy Group, your career success is our highest priority. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for passionate, customer-focused professionals to join a leading streaming platform as Portuguese-Speaking Video Streaming Customer Experts, based remotely within Greece. This is a highly sought-after Portuguese-speaking job that places you at the heart of the digital entertainment industry, supporting Portuguese-speaking subscribers with their video streaming experience. If you are looking for Portuguese-speaking jobs or Jobs in Greece that combine cutting-edge technology, a dynamic work culture, and genuine career progression, this Portuguese-Speaking Video Streaming Customer Experts position in Greece is the ideal next step in your professional journey. Key Responsibilities Deliver outstanding customer support to Portuguese-speaking subscribers of a premium video streaming platform via live chat, email, and phone channels. Assist customers with account setup, subscription management, billing enquiries, and troubleshooting streaming and playback issues across multiple devices. Guide users through platform features, content navigation, and personalisation settings to enhance their overall streaming experience. Diagnose and resolve technical difficulties related to internet connectivity, app performance, and device compatibility in a professional and efficient manner. Escalate complex or unresolved cases to specialist technical teams while maintaining clear communication with the customer throughout the resolution process. Accurately log all customer interactions, feedback, and case details within the company's CRM and support management systems. Stay fully up to date with the latest platform updates, new content releases, and service changes to provide customers with accurate and timely information. Actively contribute to team performance targets, customer satisfaction metrics, and continuous improvement initiatives within the streaming support environment. Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role. Valid EU passport or national ID card (mandatory requirement). A genuine passion for digital entertainment, streaming platforms, and delivering a superior customer experience. Strong communication and interpersonal skills with the ability to handle enquiries in a calm, professional, and empathetic manner. Basic technical aptitude and familiarity with streaming devices, smart TVs, mobile applications, and web browsers. Previous experience in customer support, technical helpdesk, or a related service environment is an advantage but not strictly required — full training is provided. Ability to work independently in a remote environment with a reliable internet connection, within Greece. What We Offer Competitive Monthly Salary that reflects your skills and experience. Fully Paid Training Programme tailored to the streaming platform environment. Comprehensive Health Insurance coverage. Fully Paid Relocation Package — including return flights, airport transfer, and hotel accommodation upon arrival in Greece. Monthly Performance Bonus to reward your dedication and results. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential. Remote work flexibility within Greece, supporting a healthy work-life balance. Career development opportunities within a globally recognised streaming and customer service environment. And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your personal and professional wellbeing. Life in Greece Relocating to Greece is more than a career move — it is a lifestyle transformation. Greece is celebrated worldwide for its extraordinary Mediterranean climate, with over 300 days of sunshine per year, breathtaking island scenery, ancient cultural landmarks, and a vibrant modern energy that makes every day feel extraordinary. Whether you are exploring the iconic streets of Athens, unwinding on the sun-drenched beaches of the Aegean, or discovering the rich history woven into every corner of the country, Greece offers an unparalleled quality of life that few destinations in Europe can match. For professionals seeking Jobs in Greece, the country provides the perfect backdrop for both professional achievement and personal fulfilment. The cost of living in Greece remains highly competitive compared to many other European destinations, making it an exceptionally attractive choice for international professionals looking to maximise their quality of life. Greece is also renowned for its legendary cuisine, warm hospitality, and deeply rooted sense of community — values that make settling in feel natural and welcoming from day one. With a fully paid relocation package provided through Mercier Consultancy Group, your transition to Greece is completely hassle-free, allowing you to focus entirely on building your new career in the streaming industry and embracing everything this magnificent country has to offer. For Portuguese-speaking professionals exploring new horizons, Greece truly is the destination of choice. How to Apply Are you ready to elevate your career as a Portuguese-Speaking Video Streaming Customer Expert and take full advantage of this exceptional opportunity? Do not miss your chance to secure one of the most rewarding Portuguese-speaking jobs and Jobs in Greece available right now. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you on board and supporting you every step of the way — from your very first application to your first day working in the exciting world of streaming platforms. Mercier Consultancy Group — Connecting Exceptional Talent with Exceptional Opportunities Across Europe.

Responsibilities

Provide high-quality customer support to Portuguese-speaking subscribers via chat, email, and phone for a premium streaming platform. Resolve technical issues related to connectivity and device compatibility while managing account and billing inquiries.