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Portuguese VIP Customer Support at Sofia Stars

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent in English, Fluent in Portuguese, Customer Service Skills, Sales Skills, Communication Abilities, Problem-Solving Abilities, Detail-Oriented, Customer-Focused, iGaming Experience, VIP Support Experience

Industry

Business Consulting and Services

Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. We're looking for a Portuguese VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends. Requirements: Fluent in English and Portuguese, both written and spoken Proactive with strong customer service or sales skills Great communication and problem-solving abilities Detail-oriented and customer-focused Experience in iGaming or VIP support is a plus Responsibilities: Handle VIP customer inquiries via chat, email, or phone Maintain personal, long-term relationships with VIPs Collaborate with the VIP team for smooth service delivery Ensure compliance with company and regulatory standards Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends We offer excellent benefits: Monthly food vouchers (200 BGN); Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups; Starting from 20 paid leave days; 6 additional days of sick leaves without document required; Birthday gift cards; Sports card (Multisport); Wedding and newborn gifts; Breakfast, Friday lunches, fruits, and snacks in the office; Team-building events and activities; Career growth opportunities; Sunny, spacious office. Ready to shine? Let’s make it real. By submitting your application, you agree to our Privacy Policy.

Responsibilities

Handle VIP customer inquiries via chat, email, or phone. Maintain personal, long-term relationships with VIPs and ensure compliance with company standards.