POS Deployment, Merchant Training & Support at VAM Systems

Doha, Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

POS Deployment, Merchant Training, Support, System Configuration, Testing, POS Branding, Troubleshooting, UPI Transactions, Documentation, Customer Service, Location Awareness, Driving License, Technical Support, Training Materials, Merchant Onboarding, Reporting

Industry

IT Services and IT Consulting

Description

Job Description We are currently looking POS Deployment, Merchant Training & Support for our Qatar operations with the following terms & conditions. • Support Agent must carry valid Qatar Driving License with own car and have good • location awareness for efficient on-site execution. Project Objective: To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services. Pre-Deployment Activities • Receive and verify merchant list with site addresses and terminal details. • Prepare POS software updates and training materials. • Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits. Deployment Activities • Visit each merchant/store location as per the assigned deployment sheet. • Install and/or update POS terminals to enable UPI (NPCI) acceptance features. • Perform POS system checks: power, printer, connectivity, and OS version verification. • Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality. • Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on: • How to initiate and process UPI transactions on the POS. • Common troubleshooting steps and escalation process. • Understanding UPI limits, reversals, and refund procedures. • Hand over printed merchant quick reference guides and contact details for support. • Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting • Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit. • Type of activity (installation, training, branding, reconfiguration). • Attach test transaction receipt for confirmation. • Capture before-and-after photos of terminal and branding. • Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team. • Ensure all documentation and data are updated accurately. Deliverables • POS terminals enabled and configured for UPI acceptance. • UPI (NPCI) branding applied as per NPCI guidelines. • Merchant staff trained on UPI (NPCI) usage and troubleshooting. • Signed merchant training & deployment completion report. • Daily and weekly consolidated progress reports. Roles & Responsibilities Joining time frame: 2 weeks (maximum 1 month)

Responsibilities

The role involves deploying and enabling UPI functionality across merchant POS terminals, including system configuration, testing, and on-site merchant training. The objective is to ensure smooth adoption and usage of UPI payment services.