Location
Markham, Remote Canada
Employment Type
Full time
Location Type
Remote
Department
Services & Support
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our “Better Together” ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

POSITION DESCRIPTION:

As a POS Onboarding Specialist, you will play a pivotal role in ensuring a seamless transition for our customers to their new POS systems. Your primary responsibility will be to guide our clients through the onboarding process, ensuring they are well-trained and equipped to use our POS (Point of Sale) technology effectively. You will be the bridge between our sales team and our customers, ensuring that expectations are met and exceeded.
As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

WHAT WE’RE LOOKING FOR:

We are seeking a dedicated and forward-thinking Onboarding Specialist to join our dynamic POS (Point of Sale) company. As an industry leader, we are committed to delivering innovative and tailored solutions that empower businesses to thrive. In this role, you will play a pivotal part in ensuring our clients have a seamless and exceptional experience as they transition to our cutting-edge POS systems.

ADDITIONAL SKILLS:

• Previous experience in customer onboarding, technical support, or a similar role, preferably in the POS or technology industry
• Strong technical aptitude with the ability to quickly learn and understand software and hardware components
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Exceptional problem-solving skills and a customer-centric attitude
• Detail-oriented and highly organized
• Familiarity with restaurant or hospitality industries is a plus
• Experience with Brink POS software and PAR hardware is a significant advantage
• Ability to work independently and as part of a collaborative team

• Facilitate onboarding for new customers, including system configuration, setup, and training
• Deliver training sessions (on-site and remote) to educate customers on features, functionality, and best practices
• Work with clients to customize POS systems to their business needs
• Provide technical support during onboarding; escalate complex issues when needed
• Keep detailed records of customer interactions, configurations, and training sessions
• Collect feedback to improve onboarding processes and collaborate with internal teams on updates
• Stay current on product updates and features to train customers effectively