Job Description
POS Partner Network Manager
POS Partner Network Manager
Rome, Italy

THE OPPORTUNITY

We are looking for a POS Partner Network Manager who will lead all activities related to the installation and maintenance of POS terminals in the field. This key role will have a direct impact on the quality of service offered to our customers and the operational efficiency of our partner networks.

• Coordinate, in agreement with the manager, all activities that partners carry out in the territory to install or maintain POS terminals.
• Manage training processes for partners and develop effective rules of engagement to ensure service quality.
• Monitor SLAs and constantly engage with partners to improve performance and operational processes in the field.
• Verify the alignment of support tools with the evolution of business processes.
• Analyze network capacity, identify weak points, and implement containment strategies and backup solutions.
• Optimize operational processes and ensure consistency of procedures across all geographic areas of responsibility.