Position details at Tasmanian Government

, Trentino – Alto Adige/Südtirol, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

73947.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Switchboard Operation, Reception Management, Crisis Communication, Diplomacy, Confidentiality, Alarm System Monitoring, Rostering, Internal Communication, External Communication

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/9a4857d6-4ba8-45af-9510-9c6a4d6e1a75.jpg] THE TEAM The team supporting the Communications Officer role is a collaborative and responsive group focused on delivering clear, accurate, and timely communication across the Department. It includes communications professionals and stakeholders who work together to support public messaging, media engagement, and internal communications. The team values professionalism, clarity, and adaptability, ensuring information is effectively shared to support informed communities and organisational objectives across Tasmania. THE ROLE * Provide quality communication services for internal and external calls, utilising a Unified Attendant Switchboard Console, online directory, reception and rostering to ensure a high level of customer service. * Monitor the communication, alarm and duress systems throughout the hospital. Liaise with security regarding duress alarms, security screening and site access on a 24 hour basis. * Provide a front reception service responding to all patient, public and staff enquiries and the maintenance of departmental room keys and other equipment requirements. YOU WILL NEED * Thorough knowledge, or demonstrated capacity to gain that knowledge, of the operations of a large intelligent network and attendant console. * Sound knowledge of, or ability to acquire the knowledge of, the communication network and support services. * Demonstrated capacity to communicate effectively at all levels, both individually and within a team environment, and to handle sensitive situations with diplomacy and confidentiality with enquiries from external and internal clients. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. WHY TASMANIA The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites. Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work. DETAILS OF APPOINTMENT Multiple permanent full time and part time, day worker and shift worker positions, working up to 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. SALARY $68,854 to $73,947 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2025. SALARY PACKAGING You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. BENEFITS AVAILABLE TO ELIGIBLE CANDIDATES * Professional development and accelerated pathways. * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] Note: - Please refer to the Application Guide for more information of pre-employment check. DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Communications Officer (B2).docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtWinjXM9GgOvW7l9brcbXxIx0LOHUgS452YIgbNFv47PaHS669urIW7V0YEtqRkXkPD-1pk1AM-GagPPaKld-Kd78UXEwmYT-DjP3zcA0BGZaGO8K4PEe0YIS_4BYnPKRbVepC-99gTZAUB_pav2QVA%7e%7e] Application Guide: * Applicant Guide.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt5zP2DDrlb__JL5Qa24kA9mtqzGOFoT2s_hV5rfW6EyvXuyVAN9rQXx-5lPZyS2jIP_KwvT-8GBXX7mE71UNWEVgtxiUvpt7G-v113qzvdqyRkXsMtvc4czmuZj8cb6_M_lujC2hKi2KZhxA8P0X90w%7e%7e] HOW TO APPLY Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *applications from Recruitment agencies will not be accepted for this role FOR MORE INFORMATION Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Chris Woods Manager Communications Department | Hospitals South 03 6166 7999 christopher.woods@ths.tas.gov.au [christopher.woods@ths.tas.gov.au] WHAT IT IS LIKE WORKING AT THE DEPARTMENT OF HEALTH? Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Move to Tasmania | Tasmanian [https://tasmanian.com.au/live/move-to-tasmania/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Responsibilities

Provide high-quality communication services using a Unified Attendant Switchboard and manage front reception enquiries for patients and staff. Monitor hospital communication, alarm, and duress systems while liaising with security for site access and safety.