Position details at Tasmanian Government

, Northwest, Cameroon -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

79779.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Reception Management, Switchboard Operation, Administrative Support, Confidentiality, Data Entry, Email Management, Triage Clerking

Industry

Government Administration

Description

THE TEAM The Switchboard Department operates 24 hours a day, 7 days per week, working across 3 shifts, 7am - 3pm (Day), 3pm - 11pm (Afternoon) and 11pm - 7am (Night). Night shift is in the Emergency Department, working as both Switchboard and the Emergency Triage Clerk. This position is a day worker position covering breaks for the day switchboard operator and the receptionist. There will be additional scope to work extra shifts if available. Operators will be required to undertake booking the hospital's visitors' units, complete On Call Rosters and greet new and locum doctors to the hospital, whilst providing the accommodation keys. Operators may also be required to help with reception duties at main reception. They may also be asked to cover internal mail clerk and Parkside reception. Successful applicants are encouraged to consider their availability for short notice call in across all shifts when applying. Applicants will be asked to confirm their availability as part of the application process. We are seeking applicants who can provide exceptional customer service as the first point of contact for the hospital, who have a high level of attention to detail and outstanding communication skills. The Role In a multi-skilled environment, the Communication Support Officer will: * Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment. * Assist both the day switchboard operator answering calls and the receptionist with enquiries at the reception desk, together with completing ID Access Card requests and answering and sending emails. * Completing all tasks with accuracy and attention to detail, including enter phone numbers into the Switchboard ARC Directory. * Undertake all administrative functions associated with the processing of emergency admissions and after hours direct admissions if working after hours. YOU WILL NEED * All training will be provided by switchboard and digital health staff. * You will be required to enter phone number into the Switchboard Arc Directory with accuracy and process ID Access Cards with min reception, all with attention to detail. * We are a small team who work closely together, achieving all results for the benefit of the team. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. DETAILS OF APPOINTMENT * Fixed term part time, day worker position, working 30 hours per fortnight, commencing from as soon as you can join us until 22 May 2027. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. SALARY $73,811 to $79,779 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2022 SALARY PACKAGING You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. BENEFITS AVAILABLE TO ELIGIBLE CANDIDATES * Professional development and accelerated pathways. * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] ELIGIBILITY Note: - Please refer to the Application Guide for more information of pre-employment check. DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Generic Communication Support Officer Band 3 (July 2023) CSU.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtj-zeBxP-TXUv-zyoYYlpOjPsWtWzWKoAzTHwixRbiPEPRF5eTBdG0U_LeJfOgmJ2jHke64NQIHpNFl1yZXWxhrn1O6Q7w3FCul6C_X0HVaT2aXEo0mqcVQ3Jtm4tnaw_lYX5NEDMQ93NqRBrD4FAKQ%7e%7e] Application Guide: * Applicant Guide.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt5zP2DDrlb__JL5Qa24kA9mtqzGOFoT2s_hV5rfW6EyvXuyVAN9rQXx-5lPZyS2jIP_KwvT-8GBXX7mE71UNWEVgtxiUvpt7G-v113qzvdqyRkXsMtvc4czmuZj8cb6_M_lujC2hKi2KZhxA8P0X90w%7e%7e] HOW TO APPLY Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *applications from Recruitment agencies will not be accepted for this role FOR MORE INFORMATION Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Wendy Crawford Position: Supervisor - Communications Phone number: 0448 078 165 Email address: wendy.crawford@ths.tas.gov.au WHAT IT IS LIKE WORKING AT THE DEPARTMENT OF HEALTH? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Make It Tasmania | Move for a great lifestyle [https://makeittasmania.com.au/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Responsibilities

Provide professional reception and switchboard services across the hospital, including the Emergency Department. Manage administrative tasks such as booking visitor units, processing ID access cards, and handling emergency admissions.