Position details at Tasmanian Government

, Trentino – Alto Adige/Südtirol, Italy -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint Assessment, Investigation, Conciliation, Negotiation, Report Writing, Stakeholder Management, Policy Development, Research, Case Management, Conflict Resolution

Industry

Government Administration

Description

Please note as this vacancy has been advertised as a Department of Justice or Tasmanian State Service expression of interest, only current Department of Justice or Tasmanian State Service employees are eligible to apply. We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people. The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application. We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you. PERIOD OF APPOINTMENT Fixed Term for 12 months HOURS PER FORTNIGHT 73.50 hours per fortnight - flexible options available. DUTIES * Assist the Health Complaints Commissioner in the fulfilment of the Commissioner’s responsibilities under the Health Complaints Act 1995. * Receive and assess complaints, including undertaking preliminary enquiries and obtaining information to identify issues that require further investigation or referral, and where appropriate facilitating their early resolution. * Facilitate communication between the parties in order to resolve complaints in a timely manner, negotiating appropriate solutions where possible and suggesting ways of improving health services, preserving and increasing health rights. * Undertake complex investigations under the Act, and formulate recommendations for improved procedures and practices, including ways of addressing systemic issues. * Conduct confidential conciliation of complaints in accordance with Part 5 of the Health Complaints Act 1995, by managing negotiations between the parties to a complaint and assisting them to reach agreement. * Prepare concise, factual reports and correspondence resulting from the assessment, resolution and investigation process. * Liaise, and maintain effective communication, with complainants, relevant health service, providers and agencies including AHPRA, professional registration boards and associations. * Assist and provide advice to other officers regarding the resolution, assessment, and investigation of complaints. * Undertake research, assist with policy development, and provide advice and assistance to health service providers on matters relating to complaints resolution standards of service delivery and other matters within the general jurisdiction of the Health Complaints Act 1995. * Assist in enhancing the public profile of the office including developing networks and assisting in the implementation of outreach programs. PRE-EMPLOYMENT CHECKS The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted: 1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power. 2. Disciplinary action in previous employment. 3. Identification check. DESIRABLE REQUIREMENTS * A relevant tertiary qualification * A current driver’s license * Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment). DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Statement of Duties - Health Complaints - Senior Investigation Officer - 355612 - February 2026.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMttEQ9Rt_Q5MEjJcMGbzuO5q8z14rrgQdeVSltYmePnhNUVI-cxeIjuHaOPokTxn1OsoLOWljTK_i6g1tccOiHhRBtiuTUVeIjqZ_dB8XsEEnE9tw1TfoGxO9ly1AbI-6AMUVfGP2sPpysanb5XEIjoQ%7e%7e] Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Statement of Duties - Health Complaints - Senior Investigation Officer - 355612 - February 2026.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtuZd-QjH-AyNOyBIZvIBH3ManZqNZoBzD5YolsilrTy2E37bkQPL3_oKReoRzJXnST0iwcyB1oRcZKvRCwC4NYdNVsZGpGWt2Xk6Yh4wvS179i1aVe-qgpfD-AcfAQh0z46ILrQQekiPNaJMhAnaHUw%7e%7e] Information for Applicants (DOJ) Short Form Application (1).docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtAGYy7M6LhjLjJClG3TEcaWqzpSNrM26zn5MAuZnuL62jzGPYNo4F8bS2ksLFz5wbFI3JKREFgmr94gYiD3USZrxIuI3M_8IO6H3Fg5EDVfUbY6hJG0Tdhj1P3Z5BIfQE9VBuSYizEiuKMCVy3RrS0w%7e%7e] Information for Applicants (DOJ) Short Form Application.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtN8N6ah-CGxT8JIO7d6f5PWJbDAWk_bAs5iyJzDWs0V8Q-KsYeClvZyXNpWRCcm8cs4TND-hKNdiaOhGNiy14fkqhPBn87YNVCh-or9CsOjw9Bd5URTFgV6PqzrCUWLPIqk0-VBYGbj9EfFtXaaZtvQ%7e%7e] FAQs Short Form Application.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtS0_-VsCBwLZA-TnEw8l1qea94bIgjHSdi2Xfyq7jL69AT7Pb4A4vW0_zkVNBDjdZE0mrQEgr3skO28K6AhZVwdah0yCkYTzx8x3vNiu73Zr99F0t4SklRWVT7wJ4oX3n1H6UsgVoorygyD8gTvYY_Q%7e%7e] FAQs Short Form Application.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtZqf1L1THKb7PweUciGM6qtZXTnhrP5ZXtErw3739SfRnRtjXYlPm8z1oq7SZYX06Qzgnbjn2E2MafjxrGikOS3X7HSc9X87yqkOuQbvK4gS6vhBF5IYIKxauUY-6sA5HCt3QqIyJJClNajHcKoNYDw%7e%7e] HOW TO APPLY To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Please note that we do not require a separate statement addressing the selection criteria. Please apply online by clicking the 'Apply Now' button. Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format. If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4911. FOR MORE INFORMATION Blythe Spencer Principal Officer (Health Complaints) Email: Blythe.Spencer@healthcomplaints.tas.gov.au [Blythe.Spencer@healthcomplaints.tas.gov.au] Phone: (03) 6166 4566

Responsibilities

The role involves receiving, assessing, and investigating complex health complaints to facilitate early resolution or systemic improvement. It also requires conducting confidential conciliations and preparing factual reports to improve health service delivery standards.