Position details at Tasmanian Government

, Trentino – Alto Adige/Südtirol, Italy -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

73947.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Administration, Client-focused mindset, Word processing, Spreadsheets, Databases, Interpersonal skills, Oral communication, Written communication, Records management, Confidentiality, Time management, Adaptability

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/8e912044-46da-44e4-a828-61b2490b4681.jpg] THE TEAM: The Customer Service Officers at the Department of Health Tasmania’s Central Administrative Hub are part of a small, dynamic team supporting the Outpatient Transformation Program, which aims to improve public outpatient services across Tasmania. This team plays a key role in streamlining administrative workflows and enhancing service delivery through contemporary practice management and call centre principles. The team ensures efficient, consumer-centred administrative support using a range of software and office systems. Their work helps reduce delays and improve consistency across outpatient services statewide. THE ROLE: Provide efficient administrative and/or reception services to Inpatient or Outpatient Service Units (or other clerical/administration area as required), utilising a range of software packages and office equipment, in accordance with established Agency policy, guidelines and procedures. Customer Service Officers in this team are expected to: * Provide high-quality administrative and clerical support * Handle enquiries with sensitivity and confidentiality * Maintain accurate client records and filing systems * Communicate effectively and work independently under pressure This role is ideal for individuals with strong organisational skills, a client-focused mindset, and the ability to adapt in a fast-paced healthcare setting. YOU WILL NEED: * Demonstrated skills in and understanding of contemporary office administration practices, including the ability to provide confidential, high quality administrative support in a client focused environment. * Sound knowledge of and experience in the use of a broad range of software packages and information systems, including word processing, spreadsheets and databases, and the ability to quickly become adept in the use of new systems. * Well-developed interpersonal skills, including oral and written communication skills, appropriate to undertaking administrative and reception duties in a health service environment. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. WHY TASMANIA: The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites. Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work. DETAILS OF APPOINTMENT: Multiple fixed term full time and part time, day worker position, working up to 76 hours per fortnight, commencing as soon as possible until 8 October 2027. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. SALARY: $68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2025. SALARY PACKAGING: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. BENEFITS AVAILABLE TO ELIGIBLE CANDIDATES: * Professional development and accelerated pathways. * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] ELIGIBILITY: Note: - Please refer to the Application Guide for more information of pre-employment check. DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS: We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Customer Service Officer - CAH Band2 [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtuIch0rn3v7m8rrL6YCJPPO5VTOrw3PQKxdDtQtMBUczoloVIlScBterNKtiOu0sDWNT0yRuEpZCWQxDu-WVJsWSAAML30wgOabfK7O40jfwzQkBmpGDiNij_JvE-iaNZ-axoEwowXJYzGx9yOHdLqA%7e%7e] Application Guide: * Applicant Guide.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt5zP2DDrlb__JL5Qa24kA9mtqzGOFoT2s_hV5rfW6EyvXuyVAN9rQXx-5lPZyS2jIP_KwvT-8GBXX7mE71UNWEVgtxiUvpt7G-v113qzvdqyRkXsMtvc4czmuZj8cb6_M_lujC2hKi2KZhxA8P0X90w%7e%7e] HOW TO APPLY: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. FOR MORE INFORMATION: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Sarah Castle Position: Outpatient Central Services Manager Phone number: 0419 880 428 Email address: sarah.castle@ths.tas.gov.au [sarah.castle@ths.tas.gov.au] WHAT IT IS LIKE WORKING AT THE DEPARTMENT OF HEALTH? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Move to Tasmania | Tasmanian [https://tasmanian.com.au/live/move-to-tasmania/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Responsibilities

Provide high-quality administrative and reception services to Inpatient or Outpatient Service Units. This includes handling enquiries, maintaining accurate client records, and streamlining administrative workflows to improve service delivery.