Position details at Tasmanian Government

, Schleswig-Holstein, Germany -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

70993.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Support, Customer Focused Reception, Database Management, Patient Travel Assistance, Eligibility Assessment, Financial Assistance Processing, Policy Compliance, Airline Reservations, Accommodation Reservations, Stakeholder Collaboration, Timely Assistance, Accurate Processing

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/c8825dc7-91a9-4005-9fd0-addad46c5040.png] The Team: The PTAS team within the Department of Health Tasmania provides essential administrative and customer-focused support to patients who need to travel for approved medical treatments. Working as Patient Services Officers, the team processes PTAS applications accurately and efficiently, ensuring compliance with program guidelines while delivering compassionate, timely assistance. The team works collaboratively with patients, families, healthcare providers, and internal stakeholders to reduce barriers to access to care, uphold equity in health services, and support positive patient experiences across Tasmania. The Role: Provides high level clerical support within the PTAS Unit, which entails a high standard of customer focused reception, database and clerical functions in support of patient travel, operating within the parameters of established PTAS policies and procedures associated with clinical, financial and administrative requirements. You will need to: * Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS including: • Inpatients and Outpatients of Tasmanian health facilities for the transfer of treatment in other States. • Inpatients and Outpatients of Tasmanian health facilities transferring or returning to hospitals in other parts of the State. • Ambulatory patients who are residents of Tasmania and referred from the private sector for treatment, either intra or interstate. * Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries. * Facilitate airline and accommodation reservations for patients and approved escorts. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of appointment: Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary: $66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2022. Salary Packaging: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. Benefits available to eligible candidates: * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] Eligibility: Note: - Please refer to the Application Guide for more information of pre-employment check. Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Patient Services Officer - PTAS Band 2 (WORD) [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt_Rb-BKyzDRiR0dsr9PNfF9y6apop95p9ytone0fiMcEmCT360EEbIV_4DNHURgpSOn9QbqRGfdGlFGoELV1j5-HTvT6j9FpfiVBJylaMYiTXOIgNeMcqpT5VJ4xapZG5GDCkUEFKZDL1Nl5E6fmCcA%7e%7e] Application Guide: * Department of Health - Applicant Guide (WORD) [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt7xNC1zRepzGVOcuhit-x_X05VsmEKgKgv-f7xtnolffFPr1YTeLthzIcS-4Y5fbPyNCErFrLa6BCdWj60jsHOaCgvyn3x2vO4WcUfx125gCEhtM0JPoEm2cdK_roMhjKfg7hWut2Bpw3UmYgtxQhXA%7e%7e] How to apply: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *Applications from Recruitment agencies will not be accepted for this role For more information: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Debbie Singline Position: Manager - Patient Travel Assistance Scheme (PTAS) Phone number: (03) 6777 6249 Email address: debbie.singline@ths.tas.gov.au [debbie.singline@ths.tas.gov.au] What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Make It Tasmania | Move for a great lifestyle [https://makeittasmania.com.au/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. [https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/45e5d655-d25b-47c1-af8f-ee416d15a9f4.png]

Responsibilities

This role provides high-level clerical support within the Patient Travel Assistance Scheme (PTAS) Unit, focusing on customer-focused reception, database management, and clerical functions related to patient travel. Responsibilities include establishing patient eligibility for financial assistance and facilitating necessary travel and accommodation reservations.