Position details at Tasmanian Government

, Schleswig-Holstein, Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

70993.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Time Management, Organization, Administrative Skills, Appointment Scheduling, Record Maintenance, Conflict Resolution, Computer Literacy, Clinical Administration

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/3ccbf7ab-e49f-4611-8695-791e41d54bab.jpg] THE TEAM Oral Health Services Tasmania (OHST) is a division of the Tasmania Department of Health that provides public dental care services to eligible Tasmanians. Its primary goal is to improve oral health outcomes across the state, particularly for vulnerable and disadvantaged populations. OHST is a team of approximately 300 people including dentists, oral health therapists, dental prosthetists, technicians, dental assistants and administrative staff. Care is provided from 33 clinics around Tasmania. Adult services are predominantly provided from 6 major centres located in Hobart (New Town), Clarence, Glenorchy, Launceston, Devonport and Burnie as well as the 3 Special Care dental Units (located within hospital precincts). Child and Adolescent Services are provided predominantly from 23 community clinics which are either located in a community health centre or are a stand-alone clinic. THE ROLE As a Customer Service Officer, you will be the first point of contact for clients, delivering a professional, responsive and confidential reception service. You will support the day-to-day operations of the dental clinic by managing enquiries, coordinating appointments, maintaining client records, and assisting with administrative and financial tasks. Working closely with clinicians and colleagues, you will help ensure efficient service delivery, contribute to a positive patient experience, and support safe, high-quality care across the service YOU WILL NEED * Well-developed communication and interpersonal skills, with the ability to engage with a wide range of clients and staff * Strong organisational and time management skills, with the ability to prioritise in a busy environment * A flexible, team-focused approach and the ability to adapt to changing demands * Experience delivering high-quality customer service, including managing difficult or sensitive situations * Sound administrative skills, including confidence using computer systems and maintaining accurate records * An understanding of appointment scheduling and administrative processes (experience in a dental or clinical setting is desirable) Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. DETAILS OF APPOINTMENT Permanent, full time, day worker position, working 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. SALARY $66,049 to $70,993 per annum + our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2022 SALARY PACKAGING: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. BENEFITS AVAILABLE TO ELIGIBLE CANDIDATES * Professional development and accelerated pathways. * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] ELIGIBILITY Applicants should note the following criteria are desirable: * Previous experience working in a clinical dental environment Note: - Please refer to the Application Guide for more information of pre-employment check. DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Customer Service Officer.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtgf4yeFeGm8TNnS5RVwwceIpnoc1H5Fg303OCzc5t-W3obK-DN1EZTVr6XcdwV8j_eMiNWRoVJnyZju5MSn0fn8Tn0Xz8lE1dCfoRY0LIRKPx__KkwE2DqTNAEmuGqHLhQUa2Mtm8zpUpZi9Tih1rRg%7e%7e] Application Guide: * Applicant Guide.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt5zP2DDrlb__JL5Qa24kA9mtqzGOFoT2s_hV5rfW6EyvXuyVAN9rQXx-5lPZyS2jIP_KwvT-8GBXX7mE71UNWEVgtxiUvpt7G-v113qzvdqyRkXsMtvc4czmuZj8cb6_M_lujC2hKi2KZhxA8P0X90w%7e%7e] HOW TO APPLY Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *applications from Recruitment agencies will not be accepted for this role *only Recruitment Agencies specifically contracted are invited to provide applicants to this role FOR MORE INFORMATION Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Ryan McCarthy Position: Senior Customer Service Officer Phone number: 6777 1262 Email address: ryan.mccarthy@ths.tas.gov.au [ryan.mccarthy@ths.tas.gov.au] WHAT IT IS LIKE WORKING AT THE DEPARTMENT OF HEALTH? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Make It Tasmania | Move for a great lifestyle [https://makeittasmania.com.au/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Responsibilities

Act as the first point of contact for clients by providing a professional reception service and managing enquiries. Support clinic operations through appointment coordination, record maintenance, and administrative and financial tasks.