Position details at Tasmanian Government

, , -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

82996.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client-focused service, Communication skills, Problem-solving, Organizational skills, Triage and escalation, Documentation, Collaborative teamwork, Service management systems, Written correspondence, Priority management

Industry

Government Administration

Description

[https://publicstorage.dc2.pageuppeople.com/384/ProviderAsset/scribble/f89bfae6-0db1-475f-90b2-28c5bee2e994.jpg] THE TEAM People Connect is the front door for People and Culture within the Department of Health, providing a centralised and trusted point of contact for employees, managers and external stakeholders across Tasmania’s public health system. Operating within the broader People Services unit, the team delivers advice and support across a wide range of People and Culture matters, from routine to complex enquiries. Working in a fast-paced, high-volume environment, the team provides consistent and reliable support through the Advice Line and Service Portal. Working collaboratively across People and Culture, the team ensures enquiries are managed efficiently, consistently and at the appropriate level. By delivering accurate, timely and practical advice, the team supports employees to access the advice and support they need, enables managers to effectively lead their people, and contributes to a positive, high-performing workforce, ultimately supporting better health outcomes for the Tasmanian community. THE ROLE As a People Services Officer within People Connect, you will play a key role in delivering timely, consistent and client-focused People and Culture services as the first point of contact for enquiries. You will be accountable for: * Delivering People and Culture services through the Advice Line and Service Portal, managing high-volume enquiries and resolving routine requests in line with policies, procedures and guidance materials. * Acting as the first point of contact, gathering relevant information and assessing enquiries to determine appropriate pathways for resolution, including guiding clients to appropriate self-service resources where suitable, triage and escalation to the appropriate People and Culture teams. * Accurately recording, categorising and maintaining documentation within the service management system to support effective workflow, reporting and continuity of service. * Supporting positive client experience by working collaboratively with other People and Culture teams, contributing to consistent service delivery and effective resolution of enquiries. * Contributing to service quality and consistency by applying standard practices, identifying recurring enquiry themes, and supporting continuous improvement. YOU WILL NEED * Experience delivering client-focused service in a high-volume or service-based environment, with the ability to use initiative and respond professionally and consistently to a range of enquiries. * Well-developed communication skills, with the ability to gather relevant information, explain processes clearly, and prepare clear, easy-to-understand written advice and correspondence. * Good organisational and problem-solving skills, including the ability to exercise judgement, follow processes, manage priorities, and accurately record information in a fast-paced environment. * A collaborative approach and willingness to learn, including the ability to work effectively as part of a team, build knowledge of systems and processes, and contribute to continuous service improvement. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. DETAILS OF APPOINTMENT Permanent full-time day worker position, working 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant. Note: - this role has multiple location options and can be based in either the South, North or Northwest. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. SALARY $76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount. * Salary range is in accordance with Public Sector Unions Wages Agreement 2025 BENEFITS AVAILABLE TO ELIGIBLE CANDIDATES * Professional development and accelerated pathways. * A range of leave entitlements, including study leave and Professional Development Support. * Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here [https://www.health.tas.gov.au/careers/employee-benefits] ELIGIBILITY Note: - Please refer to the Application Guide for more information of pre-employment check. DOWNLOAD THE STATEMENT OF DUTIES AND ANY ASSOCIATED DOCUMENTS We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: * Generic People Services Officer Band 3 (June 2026).docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtNcbTGh0iDcHVh-SNXT23s83pw4zeG1-VYoxoe1CWQkES9Ttozm5sF6NpHr9M5QdlESvoztWEZKtHiAppVIJqb5tzOKYNJ7gX5Fj5-YDpQqSX6b_5tBxj0ixTx8Zv-febe7LaFnKdGS8oUjfdga3d6g%7e%7e] Application Guide: * Applicant Guide.docx [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt5zP2DDrlb__JL5Qa24kA9mtqzGOFoT2s_hV5rfW6EyvXuyVAN9rQXx-5lPZyS2jIP_KwvT-8GBXX7mE71UNWEVgtxiUvpt7G-v113qzvdqyRkXsMtvc4czmuZj8cb6_M_lujC2hKi2KZhxA8P0X90w%7e%7e] HOW TO APPLY Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *applications from Recruitment agencies will not be accepted for this role FOR MORE INFORMATION Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Jase Hawksley Position: Manager People Connect Phone number: 0482 132 102 Email address: jason.hawksley@health.tas.gov.au [jason.hawksley@health.tas.gov.au] WHAT IT IS LIKE WORKING AT THE DEPARTMENT OF HEALTH? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Move to Tasmania | Tasmanian [https://tasmanian.com.au/live/move-to-tasmania/] One Health Podcast - Spotify [https://open.spotify.com/show/1exxefRfdL4bmGiKhalgvw] One Health Podcast - Apple [https://podcasts.apple.com/us/podcast/one-health-podcast/id1737709275] Tasmanian Health Careers | Tasmanian [https://tasmanian.com.au/health/] Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Responsibilities

Act as the first point of contact for People and Culture enquiries via the Advice Line and Service Portal. Resolve routine requests, triage complex issues to appropriate teams, and maintain accurate documentation in the service management system.