Position Sr. Technical Support Engineer at SS&C Technologies

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Resolution, SLA Management, File Processing, iFast Desktop, iFast EChO, iFast Web, KURE, Environment Refresh, FUSE, IBM MQ, Spring Boot, LDAP Services, Databases, Container-based Services, Log Review

Industry

Software Development

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Provide Technical support to iFast production, UAT, Adhoc and QA/DEV services. Resolve production incidents in a timely fashion as per defined SLA related to file processing /delivery, iFast Desktop, base and iFast EChO , iFast Web and KURE etc. Provides support to refresh adhoc environments. Understanding of different components of services (messaging layer FUSE/IMB MQ, Apache, Spring boot, LDAP services, backend databases and application, containers-based services). Troubleshooting of production and non-prod incidents by reviewing logs at infrastructure level to recover services. Support on-boarding projects for new business (example new iFast client setup, support model office, support conversion projects). Participate in annual Disaster Recovery Exercise, maintain, and update DR procedures. Support day-to-day iFast backups/restore processes (Commvault and iFast Start of Week Processes). This role is essential for maintaining and troubleshooting hybrid environments, supporting container-based applications, and ensuring uptime across development, test, and production systems. With pre-approval already secured (PA2025Q3JB144), this resource will enhance operational efficiency, reduce incident response times, support the disaster recovery exercise, and enable scalability for future technology initiatives—all contributing to improved service quality and reduced risk. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

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Responsibilities

Provide technical support for iFast production, UAT, Adhoc, and QA/DEV services, focusing on resolving production incidents related to file processing, delivery, and various iFast components according to defined SLAs. This role also involves supporting environment refreshes, troubleshooting incidents by reviewing infrastructure logs, and assisting with new client onboarding and conversion projects.