Post Associate at Merchology

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shipping, Fulfillment, Order Processing, International Shipping, Domestic Shipping, Returns Processing, Customer Service Communication, Email Communication, HubSpot, NetSuite, ShipHawk, Microsoft Office, Quality Control, Safety Compliance, Batch Shipping

Industry

Retail Apparel and Fashion

Description

Description Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks a Post-Production Associate for our Operations team. Reporting to the Operations Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers. Second Shift: 3:00-11:30 PM PRIMARY RESPONSIBILITIES A successful Post-Production Associate will: Take ownership and accountability for all safety and quality incidents within your area of responsibility. Be responsible for batch, domestic, and international shipping of customer orders. Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues. Create shipping and fulfillment transactions for returns to suppliers and vendors. Troubleshoot customer returns for wrong address, missed decoration, or cancellations. Assist with post production and shipping functions as needed. Requirements REQUIRED and PREFERRED QUALIFICATIONS High school diploma or equivalent 0-2 years of experience in shipping or production role Basic computer skills Positive and collaborative attitude Ability to follow written and verbal processes in English Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred Spanish bilingual a plus WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Generous PTO (18 days per year)* 8 company-paid holidays* Hybrid work schedule for select departments 40 hours of paid volunteer time* 401(k) with match* Medical and dental insurance options, FSA, and HSA* Company-paid life insurance and short-term disability* Company-sponsored social events Premium brand partner discounts Employee-led Committees in Social Events, Wellness, DE&I and Giveback *denotes full-time permanent employee benefits LOCATIONS 3000 Niagara Lane North, Plymouth, MN 55447 Fully onsite role INDUSTRY Business to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

Responsibilities

The Post-Production Associate is responsible for the batch, domestic, and international shipping of customer orders, ensuring products are professionally shipped to customer satisfaction. This role also involves communicating with customer service to troubleshoot order issues and creating fulfillment transactions for returns.