Post Closing Specialist at Royal United Mortgage

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Customer Service, Loan Processing, Quality Control, Problem Solving, Communication, Organizational Skills, Team Player, Mathematical Aptitude, Follow-Up, Microsoft Office, Relationship Building, Flexibility, Confidentiality, Independence, Time Management

Industry

Financial Services

Description

Description Job Summary: The Post Closing Specialist is responsible for reviewing closed loan files for compliance, completeness and accuracy with the goal of ensuring a saleable asset. Job Responsibilities: Reviews completed closed loan documents for quality control and follow-up. Performs quality control review of loan collateral documents to ensure accuracy. Ship closed loan files to investors and notes to warehouse banks based on investor specific requirements. Identifies the suspended loans that need to be elevated, distributes to internal and external partners, and works to clear those conditions daily. Maintains a working knowledge of investor requirements. Managing correspondent post-closing investor pipelines and turn times. Resolve investor issues and correct mistakes, if necessary Follows documented checklist regarding FHA and VA insuring requirements in order to receive FHA and VA certificates. Processes hazard insurance mortgagee change requests. Manage investor reports specific to recorded mortgages / final title policies and provide all associated information within allocated timeframes. Communicate with internal and external partners on corrections needed to closing documentation and/or gathers missing documentation. Work closely with internal and external customers to create efficiencies with the overall customer experience. Contributes to team effort by accomplishing additional tasks as needed. Assists with special projects as assigned. Assists with periodic review of training guides and employee processes pursuant to job roles and responsibilities within division. Provides professional feedback (both positive and negative) to other departments within the RUM organization in order to improve processes. Works a flexible schedule to complete all job tasks within established timeframes. Protects company office equipment as well as all customer non-public personal information (NPPI) while in the office and in a remote environment. Requirements Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Education & Experience: High School Diploma or Higher level of completed education. 1+ years experience in customer service, loan processing or servicing, post-closing preferred. Must possess the proven ability to achieve consistent, high quality results. Superior knowledge of Microsoft Office products and other current technology platforms. Key Competencies: Ability to multi-task while prioritizing and working independently in a fast-paced environment. High degree of attention to detail especially as it relates to investor requirements. Must possess team player characteristics. Strong relationship building skills. Strong mathematical aptitude. Respect for confidential information. Excellent follow-up and organizational skills. Exceptional verbal and written communication skills. Ability to timely execute assigned tasks. Superior internal and external customer service and problem solving skills. Working Conditions & Physical Demands: Personal schedule that accommodates a 45 hour work week. Prolonged periods of sitting and utilizing office equipment and computers. Periodic lifting of no more than 10 pounds. Prolonged periods of intense concentration and attention to detail. Frequent disruptions to concentration due to an open work space concept.

Responsibilities

The Post Closing Specialist reviews closed loan files for compliance, completeness, and accuracy to ensure they are saleable assets. They also manage investor pipelines, resolve issues, and communicate with partners to improve the overall customer experience.