Post Crisis Engagement Navigator at Liberty Resources / Liberty POST

Oswego, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

24.03

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Case Management, Community Outreach, Behavioral Health Support, Service Navigation, Documentation, Time Management, Interpersonal Skills, Cultural Competency, Conflict Resolution, Microsoft Office 365, Netsmart myEvolv, Adaptability, Collaboration

Industry

Education Management

Description

We’re currently seeking to fill a Full Time Post Crisis Engagement Navigator to support our Mobile Crisis Program in Oswego County. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes. What We Offer: Competitive Compensation and Paid Time Off Package Medical/Dental/Vision Coverage 401(k) Retirement Savings Plan Continuing Education Opportunities PSLF Eligible A Collaborative and Supportive Team Atmosphere Family-Friendly Workplace Pay Rate: $24.03/hour Post Crisis Engagement Navigator Position Summary: The Post-Crisis Engagement (PCE) Navigator provides short-term, community-based, in-person support to individuals who repeatedly access crisis services but remain disconnected from ongoing behavioral health, social, and community supports. The Navigator supports participants in post-crisis stabilization, removing barriers to care, and connecting to ongoing resources. Post Crisis Engagement Navigator Job Responsibilities: Connect individuals and families to behavioral health, social, and community supports Engage participants in client-driven, non-clinical navigation and service linkage Conduct timely post-crisis outreach to promote stabilization and continuity of care Identify and address barriers to participation, reducing missed appointments, repeated emergency services, hospitalizations, and law enforcement involvement Maintain an assigned caseload (TBD), including scheduling, outreach, follow-up, and documentation Follow up with participants after service conclusion to assess ongoing connection to supports Participate in community forums and crisis system activities as part of the local crisis continuum Complete accurate, timely, and thorough documentation in accordance with agency and program standards Maintain confidentiality and adhere to ethical and legal requirements Post Crisis Engagement Navigator Minimum Qualifications: Associate’s degree or NY Certified Peer Specialist (NYCPS/NYCPS-P) or NY Certified Recovery Peer Advocate (CRPA/CRPA-P) Three years of professional experience in social, behavioral, or human services Two years of successful independent, community-based work without direct supervision Access to a reliable vehicle with insurance and a valid NYS driver’s license Work Environment: This position operates in a hybrid work model and is community-facing involving regular travel and in-person engagement in a variety of environments, balanced with work at a Liberty office. Pace and Atmosphere Dynamic, engagement-driven environment requiring flexibility, persistence, and strong interpersonal skills. Navigators work in a highly collaborative environment that emphasizes shared responsibility. Situations may involve individuals experiencing emotional distress, instability, or ambivalence toward services and may require coordination with multiple system partners. Work schedules may include evenings or other non-standard hours to ensure timely post-crisis outreach and follow-up in accordance with program expectations. Worksite Conditions Navigators are required to travel to locations not controlled or maintained by the agency, including private homes, shelters, public spaces, or outdoor environment. Locations may include stairs, uneven terrain, limited accessibility, or other physical challenges. The role may involve standing, walking or other physical activity for extended periods. Required Skills and Abilities: Able to deliver stigma-free, culturally responsive services Able to set expectations and maintain personal/professional boundaries Uses adaptable engagement strategies for individual participant needs Effectively collaborates with treatment providers and system partners in a cooperative, collegial manner. Possesses strong time management, organizational, and communication skills Demonstrates general computer literacy and the ability to adapt to evolving technology needs, including learning and navigating common desktop and mobile applications such as Microsoft Office 365, Dayforce, Databasics, Relias Learning, and Netsmart myEvolv Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws. Welcome to Wholehearted Health! Liberty Resources is an Equal Opportunity Employer.

Responsibilities

The Navigator provides short-term, community-based support to individuals who repeatedly access crisis services to help them connect with ongoing behavioral health and social resources. They are responsible for conducting outreach, removing barriers to care, and maintaining accurate documentation for an assigned caseload.