WHO ARE WE LOOKING FOR?

• Strong leadership skills
• Performance led
• Ability to influence and gain commitment
• Ability to communicate both verbally and in writing
• Works well in a team
• Gain commitment through encouraging Society membership
• Committed to supporting local communities
• Encourages diversity
• Can deliver excellent customer service

Accountable for the delivery of the post office branch key performance indicators and trading performance as set by the Post Office Head of Post Office Operations and in line with the POL and MCC Strategic Plan; specifically achieving the financial targets of the branches they are responsible for by maximising on sales opportunities and being engaged with providing customers and members with information on the full range of services offered by the post office.
The role holder will report directly into the Head of Post Office Operations and the PO support managers.
Have full line management responsibilities for all Post Office colleagues in the sites within their Post Office Cluster area.
Visit all sites a minimum of once per week and keep in regular contact with all sites daily.
To directly support Post Office Support managers.
To focus on delivering an exceptional customer experience through leading, inspiring and developing a fully engaged team whilst maintaining excellent operational standards within all branches and complying with all Post Office Limited and Society policies and procedures.
Effectively control personnel costs and thus to contribute to the achievement of budgeted net profit through the effective controls of key cost centres.
Situations may also arise that require the post holder to perform other duties or tasks as reasonably requested by the Society.
Full details in attached job description.