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Post Operations Manager at Lytegen
Ajitgarh, Punjab, India -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer-Centric Mindset, Communication Skills, Interpersonal Skills, Operational Efficiency, Customer Relationship Management, Warranty Management, Maintenance Coordination, Feedback Gathering

Industry

Professional Services

Description
The Post Operation Manager at Lytegen is responsible for ensuring that our customers receive exceptional service after the completion of their projects. This position focuses on managing post-project processes including warranty, maintenance, and customer relationship management. You will play a vital role in orchestrating a smooth transition for our clients, ensuring their needs are met and that they have a positive experience. The ideal candidate will have a customer-centric mindset, excellent communication skills, and the ability to identify opportunities for improving our post-operation services. Key Responsibilities: Oversee and manage all post-operation activities related to customer support. Address customer inquiries and complaints in a timely and professional manner. Coordinate warranty service operations and maintenance schedules. Gather customer feedback to enhance service quality and operational efficiency. Bachelor's degree with 8+ years of experience in operations or customer service. Strong interpersonal and communication skills. Ability to work collaboratively across departments and manage customer expectations. Opportunity to work in the fast-growing renewable energy and sustainability sector. Exposure to global work culture while being part of the India growth story. Professional growth with clear career progression paths. Collaborative and supportive team environment. Competitive salary package with performance-based incentives. Learning opportunities through cross-functional projects. Job stability in a mission-driven company with long-term vision. Work with experienced leaders and international teams.
Responsibilities
The Post Operations Manager oversees all post-operation activities related to customer support and addresses customer inquiries and complaints. This role also coordinates warranty service operations and maintenance schedules.