Job Description

WHAT WE NEED FROM YOU:

• Experience in Employment Services or clearly demonstrated transferable skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work unsupervised in challenging environments.
• Proven experience working in a high-performance driven environment.
• Demonstrable ability to build positive working relationships with key stakeholders.
• High degree of self-motivation
• Strong engagement and relationship building skills
• Experience with Microsoft Office and Excel suites of programs

ABOUT THE ROLE…

As a Post Placement Support Consultant, your role will be to monitor and provide post placement support to participants in employment, identify barriers to ongoing employment and provide a solution focused approach to assist the participant in maintaining employment.

KEY RESPONSIBILITIES:

• Providing consistent and proactive support to employed participants through regular telephone and/or face-to-face contact.
• Monitoring their progress, addressing any challenges they may encounter in the workplace, and offering guidance to help them maintain long-term employment.
• Preparing and submitting claim evidence and documentation in a timely and accurate manner, in accordance with contractual and organisational requirements.
• Identifying and recommending additional or alternative training, resources, or support services based on the individual needs and circumstances of each participant.
• Effectively managing a PPS caseload, ensuring all activities are conducted in line with contractual obligations, internal policies, and quality standards.
• Maintaining accurate records, meeting performance targets, and contributing to continuous improvement initiatives.