Post Sales Care Advisor - AUS

at  Epos Now

ABOUT THE COMPANY.

Our client is an innovative company specializing in providing cutting-edge solutions designed to streamline business operations and enhance customer experiences. Their versatile systems cater to a wide range of industries, including retail, hospitality, and more, offering intuitive interfaces and robust functionality. By integrating advanced software and hardware, they empower businesses to efficiently manage sales, inventory, and customer data. Their commitment to continuous improvement and customer satisfaction drives them to deliver reliable, scalable, and user-friendly solutions that support business growth and success.

REQUIREMENTS.

The best candidate for this role would be;
Driven - Hungry to achieve pre-set KPIs in line with delivery targets.
Coachable - Happy to learn from others and follow best practice.
Organised - Managing your diary and phone, and building your pipeline.
Resilient - Able to bounce back from challenging customers, remaining calm and professional while dealing with volume calls.
Knowledgeable - Keeping up to date with industry, hardware and software capability, providing coaching to the customer on how to add maximum value to their business.
Accountable - Manage your pipeline and independent learning, including maintaining commercial awareness and market insight.
Tech-literate - Accurate record taking in the CRM, ensuring a smooth sales cycle.
Personable - Nurturing long standing, strong, genuine relationships with customers.
Astute - Learning from experience and competitors to ensure best sales practice.
Proactive - Reviewing processes and procedures to ensure best company practice and suggesting service improvements.

As a Post Sales Consultant, you will be the last interaction for many prospective customers looking for tech-led solutions. Your hardware and software expertise will showcase the business as an industry leader who truly understands the needs of their customer base.
As a dependable and resilient sales professional, you will take accountability for ensuring that new customers are onboarded correctly and meeting compliance needs, whilst meeting or exceeding your targets month on month and taking advantage of upsell opportunities.
Those who are ambitious in this role have the potential to increase their basic salary and progress into a full sales position.