Post Sales Integrated Marketing Manager at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

203600.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Integrated Marketing, Campaign Planning, Digital Marketing, Program Management, Customer Engagement, Data Analysis, Content Strategy, Stakeholder Management, Communication Skills, Collaboration, Customer Success, Marketing Operations, Lifecycle Marketing, Product Activation, Customer Onboarding, Renewal Strategies, Upsell Opportunities

Industry

Software Development

Description

Overview The Americas Central Marketing Organization (CMO) inspires, acquires, and engages Microsoft commercial customers by driving integrated marketing strategy and plans to achieve business growth objectives. The CMO accelerates the region’s growth agenda by driving customer centric, digitally connected integrated marketing plans aligned to global Marketing strategy and standardized marketing engines. CMO drives connected customer experiences and data driven storytelling to get buyers ready to buy. The CMO Team sits within Microsoft America’s Sales Enablement & Operations (SE&O) team; SE&O plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. The Post Sales Integrated Marketing Manager is responsible for driving customer value realization and retention through integrated post-sales marketing programs spanning onboarding, activation, renewal, and end-of-support transitions. These programs help customers realize the full value of their Microsoft investment, reduce churn, and unlock upsell opportunities by delivering targeted, sales-aligned engagement strategies that maximize lifetime value. Success Metrics This role is critical to driving customer success and retention by ensuring customers achieve their desired outcomes with Microsoft solutions. Through strategic engagement and partnership, you will help unlock revenue opportunities and strengthen long-term relationships. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities Marketing Strategy: Design data-driven, multi-channel engagement programs (email, social, demos) that strengthen customer adoption and retention across post-sales phases. Use analytics to identify lifecycle triggers, inform segmentation, and continuously optimize engagement to accelerate value realization and meet solution area objectives. Program Development: Build and execute programs that support the four phases of post-sales engagement: Customer Onboarding Design and execute marketing programs that accelerate adoption for new customers. Drive awareness of core capabilities through welcome campaigns, guided resources, and personalized engagement. Product Activation Develop campaigns that deepen product usage and highlight high-value scenarios. Promote advanced features and share best practices to help customers realize full ROI. Renewal & Expansion Create lifecycle marketing programs that reinforce product value and support upsell motions. Use insights to deliver targeted messaging that mitigates churn and drives growth. End-of-Support Transitions Lead proactive communication campaigns for product lifecycle changes. Provide clear timelines, migration options, and upgrade incentives to ensure continuity. Solution Area Alignment: Tailor programs to address the unique needs and goals of each solution area, ensuring consistent messaging and a unified strategy for customer engagement. Customer Communications: Deliver highly targeted and personalized communications for specific scenarios to enhance relevance and impact. Field Partnership: Collaborate closely with field sellers to ensure every customer interaction is meaningful and aligned with account-specific objectives, driving satisfaction, loyalty, and business outcomes. Qualifications Required Qualifications Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., campaign planning and execution, digital marketing), event management, program management, marketing operations (including campaign reporting and analysis), or related work experience OR equivalent experience. Preferred Qualifications Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., campaign planning and execution, digital marketing), event management, program management, marketing operations (including campaign reporting and analysis), or related work experience OR equivalent experience. 3+ years with proven experience in marketing program development and execution, preferably in post-sales or customer success environments. Strong ability to create personalized, data-driven customer engagement strategies. Strong experience in content strategy and channel orchestration. Excellent written and verbal communication skills for executive and field audiences. Ability to manage complex timelines and prioritize under pressure. Strong cross-functional collaboration and excellent stakeholder management. Data-driven mindset; ability to measure impact and optimize tactics Field Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Post Sales Integrated Marketing Manager is responsible for driving customer value realization and retention through integrated post-sales marketing programs. This includes designing and executing marketing strategies for customer onboarding, product activation, renewal, and end-of-support transitions.