REQUIREMENTS:

• 5+ years of experience in water treatment service or technical support
• Solid understanding of POE/POU systems, water chemistry, and field service operations
• Hands-on experience with electrochemical systems (CDI, EDI, or equivalent)
• Strong analytical, communication, and cross-functional coordination skills
• Valid, unexpired US Passport needed for travel up to 25%, (US and Canada), based upon the needs of the customer.
• Solid communication and interpersonal skills, with a track record of resolving complex product issues.
  This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

• Investigate unresolved or repeated VOC cases escalated to Tech Support Level 4
• Conduct on-site inspections when necessary to evaluate system and installation
• Perform root cause analysis across product, installation, and environmental factors
• Coordinate with HQ (Tech, QA, R&D) to develop and implement corrective actions
• Recommend updates to filter specifications, installation guides, and error code logic
• Identify and register high-risk zones (e.g., high TDS, abnormal pressure)
• Propose policy improvements such as pressure reducing valve (PRV), requirements or geo-targeted notifications
• Perform component-level diagnostics (valves, sensors, PCB, TDS/ph)
• Review CIP activity to assess customer maintenance behavior
• Provide field insights to enhance training content, service manuals and contractor education