PowerGen Field Service Technician at CUMMINGS INC

Accra, Greater Accra Region, Ghana -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnosis, Repair, Overhaul, Rebuilds, Technical Specialist, Customer Relationship Management, Preventative Maintenance, Troubleshooting, Knowledge Transfer, Documentation, Health Safety And Environmental Adherence, Generator Paralleling, Synchronization, Medium Voltage Systems, High Voltage Systems, Coaching

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented PowerGen Field Service Technician to join our team specializing in Service for our Service Operations Department in Ghana. In this role, you will make an impact in the following ways: Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability. Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability. Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions. Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards. Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement. Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability. Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records. Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The technician will be responsible for delivering reliable, high-quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites to ensure minimal downtime. This role also involves acting as the primary technical specialist, building customer relationships, and ensuring accurate completion of all service documentation.