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PQ/PD Field Service Engineer at Eaton USA

Riyadh, Riyadh, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Commissioning, Service Support, Troubleshooting, Customer Education, Communication Skills, Flexibility, Safety Standards, Technical Expertise, Battery Backup, Emergency Supply Protocols, Low Voltage, Medium Voltage, Transformers, UPS Systems, Field Service

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Installation and commissioning of LV/MV switchgears, transformers, and UPS at customer sites Provide optimum service support for customers through phone, personal visits, etc. Generate service reports for customers after site visits Develop service-related trainings for field staff as well as customers Perform service activities according to company policies and safety standards Develop documentation for service-related issues and resolutions Investigate and troubleshoot product service issues Identify problems and record solutions for reference purposes Educate customer representatives about product usage and maintenance Stay updated on industry standards and technical service knowledge Address customer inquiries in a timely manner Coordinate with various teams to fix product issues Inform management on product service issues as observed through interaction with clients Bachelor's degree in electrical engineering (BSc) - preferred 5+ years of experience in the Middle East market Expertise in testing and commissioning of switch gears, both low voltage (LV) and medium voltage (MV). Proficiency with transformers, service electricians, industrial electricians, and service technicians. Comfortable working with both 1-phase and 3-phase systems- have a strong understanding of these areas will not only help us meet our project goals but also maintain high standards of safety and reliability. Technical expertise required for the startup and commissioning of 3-phase UPS systems. Well-versed in battery backup and emergency supply protocols. Strong communication skills, customer focus, flexibility, and ability to work with different cultures. Able to follow instructions.

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Responsibilities

The PQ/PD Field Service Engineer is responsible for the installation and commissioning of LV/MV switchgears, transformers, and UPS at customer sites. They provide service support, generate reports, and educate customers on product usage and maintenance.