T?rinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers’ experience at difficult times better.
We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.
We are looking for a PR & Social Media Assistant to manage our profile on review sites and support the business to achieve its goals.

KEY ACCOUNTABILITIES:

• Monitor incoming reviews on Trust Pilot and Google, respond to positive reviews with bespoke messages.
• Assist in the investigation of negative reviews to support PR & Social Media Executive.
• Flag any negative reviews from potential vulnerable customers to the manager ensure claims journey is progressing.
• Record the causes of negative reviews.
• Ensure an accurate record is kept of employee rewards from 5 star reviews.
• Work with business areas to drive up positive reviews and increase our overall score.
• Assist with collating information for the company intranet.
• Organise and promote volunteering opportunities for all employees at various locations throughout the year to ensure all employees have the opportunity to utilise the charity day benefit. Attend along with the staff taking photos and showcase these on social media.

EXPERIENCE/ KNOWLEDGE:

• Experience in insurance or social media would be advantageous.

QUALIFICATIONS:

• Secondary education qualifications in Maths and English, or demonstrable ability in numeracy skills and written English.

Please refer the Job description for details