Reporting to the Area Manager, the Practice Advisor role is responsible for:

• Works collaboratively in a multi-disciplinary team under the direction of the Area Manager.
• Works with OntarioMD product areas to develop targeted plans for promotion and adoption of digital health initiatives within their assigned territory.
• Responsible for meeting enrollment targets on digital health solutions.
• Assists physician practices undergoing transitions such as clinic moves, adding new physicians, EMR migrations, etc.
• Educates physicians and other clinicians on industry best practices for: re-engineering of business processes, selection of the best-fit IT solutions, migration from paper-based processes to electronic, migration to other EMR products and use digital health solutions such as OLIS, HRM, AI Scribe, eConsult, DHDR, etc. to improve practice efficiencies.
• Provides direction on opportunities for improvement in EMR use and office workflow and recommends possible solutions or resources to improve efficiencies.
• Primary practice contact and internally leads efforts to develop solutions to complex practice issues to ensure goals and objectives are met.
• Appropriately escalates issues internally to Area Manager or EMR Vendor Management team or the Product, Strategy and Delivery team as necessary and/or connects with external resources as required.
• Maintains an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.).
• Collaborates in the assignment of resources including Peer Leaders, Practice Enhancement Consultants and EMR Technical Specialists as required.
• Maintains relationships with key local stakeholders, OHTs, local health organizations such as hospital, EMR and other IT vendors.
• Assists in the development of communication and marketing materials regarding new e-Health and other initiatives.
• Contributes to knowledge creation and development of best practices.
• Manages onboarding activities and associated paperwork