Practice Assistant at Midi Health

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Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

20.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Attention To Detail, Written Communication, Verbal Communication, Healthcare Terminology, HIPAA Compliance, Technical Proficiency, Telehealth Operations, EMR Systems, Slack, Patient Communication, Referral Processing, Document Management, Medical Records Coordination, Multi-tasking, Self-starter

Industry

Hospitals and Health Care

Description

Practice Assistant @ Midi Health 👩‍⚕️ 📍 Remote (U.S.-Based) | Full-Time We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity. Core Responsibilities Clinical Documents & Chart Management Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action. Administration of Phone & Messaging Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols. Medical Records Coordination Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them. Slack Channel Operations Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols. Referrals Processing Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop. Post‑Visit Documents Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process. Qualifications Experience in telehealth operations, medical assistant support, or virtual healthcare administration Proficiency with EMR systems (Athena) and Slack/multiple communication platforms Strong organizational skills with high attention to detail Excellent written and verbal communication Healthcare terminology and HIPAA compliance knowledge Basic technical proficiency (videoconference tools, telehealth platform troubleshooting) *Preferred Qualifications: Certified Medical Assistant Administrative (CMAA) or equivalent Experience handling referrals and prior authorizations Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations Skills & Competencies Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows Empathetic, patient‑facing communication with clarity and courtesy Self‑starter with strong initiative and protocols mindset Comfortable using Slack, ticketing systems, and remote tools to triage requests Hours: Monday - Friday, 9am - 5pm What We Offer Compensation: $18-20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables. Opportunity to join a fast-growing, mission-driven healthcare startup Health, dental, and paid time off benefits 100% remote work environment Interview Process 📚 Recruiter Interview (30min Zoom) Hiring Manager Interview (30min Zoom) Final Interview (30min Zoom) 🎧 While you wait to hear from us… Hear from our patients and why they love Midi 💜here and here Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find our CCPA Privacy Notice for California Candidates here.

Responsibilities

The Practice Assistant will support clinical and administrative operations by managing clinical documents, triaging calls, and coordinating medical records. This role is essential for ensuring timely referrals and post-visit document delivery to enhance care delivery.