Practice Assistant at Safewill

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

File Management, Client Communication, Legal Documentation, Document Management, Inbound Calls, Scheduling, Mail Handling, Workflow Improvement, Attention To Detail, Empathy, Proactivity

Industry

Consumer Services

Description

Safewill Legal Safewill Legal is the affiliate law firm of Safewill, Australia’s leading digital estate planning platform. Together, we’re modernising how Australians navigate wills, probate and estate administration - combining specialist legal expertise with thoughtful technology and modern workflows. Safewill Legal operates as a tech-enabled legal practice, working closely with Safewill’s product and operations teams to deliver probate and estate administration services in a faster, clearer and more client-friendly way. Our team manages complex estate matters and sensitive client situations, supported by strong systems, structured processes and a collaborative culture. The Opportunity We’re looking for a Practice Assistant - Wills & Estates to support our lawyers across probate and estate administration matters. This role is designed for someone early in their legal career who wants hands-on exposure to how estate matters move through the legal system - from client intake through to administration. You’ll work closely with lawyers to support file management, client communication and legal documentation, ensuring matters progress smoothly and clients feel supported throughout what can be a complex and emotional process. For the right candidate, this role offers a clear development pathway into a Paralegal position within 12-18 months, as you build experience and capability in estate administration. This role is full-time and based in our Sydney CBD office. What you’ll do Matter Support & File Management Support lawyers with probate and estate administration matters from intake through to administration Maintain accurate electronic and physical matter files, ensuring documents are organised and up to date Assist with document management including scanning, filing and maintaining digital records Prepare and organise documents and correspondence for legal matters Monitor file progress and assist lawyers to keep matters moving efficiently Manage safe custody documentation including storage, retrieval and register maintenance Client & Lawyer Coordination Act as an initial point of contact for client enquiries Answer and triage inbound calls and direct enquiries appropriately Coordinate client meetings, room bookings and lawyer schedules Welcome clients to the office and support a calm, professional client experience Assist lawyers with meeting preparation and document compilation Practice Operations Manage incoming and outgoing mail, including court and client correspondence Assist with document handling, printing and scanning where required Support general practice administration to ensure the legal team operates smoothly Contribute to improving workflows and systems as the practice grows About You This role is suited to someone interested in building a career in law and gaining practical experience in a legal practice. You may be: A recent law graduate Someone seeking their first role in a law firm Early in a legal support career and interested in wills and estates We’re looking for someone who is: Highly organised with strong attention to detail Professional and friendly when working with clients Calm and empathetic when supporting people through sensitive situations Curious and eager to learn how legal matters are managed Reliable, proactive and comfortable working in a busy legal practice Experience with Microsoft Office or Google Workspace is helpful. Previous experience in a law firm or professional services environment is beneficial but not essential. Why Join Safewill Legal Work in a modern, tech-enabled legal practice Gain exposure to complex estate and probate matters Learn directly from experienced lawyers Build real legal experience early in your career Clear pathway to Paralegal progression within ~18 months for strong performers How to apply Please submit your CV and a short cover note outlining: Any relevant administration or reception experience Why this role interests you

Responsibilities

The Practice Assistant will support lawyers with probate and estate administration matters from intake through completion, focusing on maintaining accurate files, managing documents, and monitoring file progress. This role also involves acting as an initial point of contact for clients, coordinating meetings, and handling general practice operations.