Practice Assistant – Training Manager at White & Case

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Adult Learning Methodologies, Stakeholder Management, Facilitation, Curriculum Development, Learning Needs Assessment, Blended Learning, Project Management, Data Analysis, Training Effectiveness Measurement, Learning Technologies, Organizational Development, Communication Skills, Organizational Skills, Budget Management, Relationship Building

Industry

Law Practice

Description

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices. The Practice Assistant – Training Manager is responsible for leading the design, delivery, and continuous improvement of training and development initiatives for Practice Assistants (PAs) across all offices, with a primary focus on Manila and support for other regions as needed. This role collaborates closely with Regional Administrative Managers, Manila Practice Services leadership, Global L&D, and other key stakeholders to assess learning needs, develop competency-based curricula, and ensure alignment with the firm’s strategic objectives. The Training Manager will facilitate new hire and ongoing training, applying best practices in instructional design, adult learning, and blended learning methodologies to create engaging and effective learning experiences. The ideal candidate will have a strong background in Learning & Development, instructional systems design, and stakeholder management, with a proven ability to deliver results in a fast-paced, global environment. This position requires excellent communication, facilitation, and organizational skills, as well as the ability to manage multiple projects, analyze training effectiveness, and champion a culture of continuous learning and professional growth within the global PA community. The Training Manager will play a key role in supporting the firm’s commitment to service excellence by ensuring PAs are equipped with the technical and professional skills needed to succeed. Duties and Accountabilities Lead the design, development, and implementation of a comprehensive Global Practice Assistant (PA) training program, supporting the growth and upskilling of incumbent PAs across all offices, including but not limited to Manila. Collaborate with global and local stakeholders to assess training needs, identify competency gaps, and align learning initiatives with the firm’s strategic objectives and competency frameworks. Facilitate the delivery of new hire training for Manila PAs and, as needed, deliver new hire training for PAs in other offices. Apply instructional design methodologies to create engaging, effective, and scalable learning solutions, including instructor-led training (ILT), virtual instructor-led training (VILT), e-learning modules, blended learning, and collaborative learning experiences. Develop and maintain a curriculum that addresses both technical and soft skills, supporting the professional development of PAs at all career stages. Partner primarily with the Regional Administrative Managers, Manila Practice Services leadership, Global L&D, and other stakeholders to ensure training programs are relevant, up-to-date, and aligned with business needs. Track and manage training budgets, negotiate contracts with external vendors, and recommend buy-or-build solutions for learning content. Measure and report on the effectiveness and ROI of training initiatives, using data-driven approaches to continuously improve program outcomes. Champion the adoption of innovative learning technologies and methodologies to enhance learner engagement and program scalability. Facilitate and deliver training sessions for leadership, managers, supervisors, and staff as needed. Support culture-building initiatives through training on Firm Values, Customer Experience, Strengths Coaching, and other relevant topics. Maintain accurate records of training activities, learner progress, and program impact for internal reporting and compliance purposes. Qualifications A Bachelor’s degree is necessary. A post-baccalaureate diploma and/or a master’s degree is advantageous, but not required. Minimum 7 years of proven experience in Learning & Development, Training Management, and Learning Experience Design, preferably in a professional services or related environment. Strong background in instructional systems design, facilitation, and adult learning methodologies. Demonstrated ability to assess learning needs, identify competency gaps, and translate them into effective, learner-centered development solutions. Excellent communication, facilitation, organization, and execution skills, with the ability to engage diverse audiences across cultures and locations. Strong stakeholder management, collaboration, and relationship-building skills. Experience with Learning Management Systems (LMS), e-learning platforms, and project management. Proven ability to manage multiple projects, prioritize tasks, and deliver results in a fast-paced, global environment. Experience in budgeting, data analysis, and reporting on training effectiveness. Organizational Development (OD) experience is a plus but not required. Other Hybrid work set-up The role reports to the Senior Manager, Global Operations Services This role reports to Manager, Business Services Recruitment - Manila Equal Opportunities White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. Note to Recruitment Agencies Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies. Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise. Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market. We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work. What sets us apart is not just our global network of offices but the interconnectedness of our Firm. Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work. Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.

Responsibilities

This role leads the design, development, and implementation of a comprehensive Global Practice Assistant (PA) training program, focusing on upskilling incumbent PAs across all offices, primarily Manila. The manager will collaborate with global and local stakeholders to assess needs, develop competency-based curricula, and facilitate engaging learning experiences using various methodologies.