Practice Coordinator, Emergency Department Clerical
Permanent Full Time
Cabrini Malvern hospital

Cabrini offers:

• Increase to take-home pay with Salary Packaging up to $18,850 tax-free each year
• Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
• Convenient location close to public transport with Myki Commuter discount
• Commitment to employee development and career growth
• Excellent workplace culture in a mission based, values driven organisation

How you will make an impact
The Practice Coordinator – Emergency Department (Clerical) is a key leadership role responsible for overseeing the administrative operations within the Emergency Department (ED). Reporting to the Patient Services, Operational Performance Manager, this position ensures the smooth and efficient functioning of the ED Clerical team, with a strong focus on delivering outstanding customer service to patients and their families.
The Coordinator will lead by example, fostering a culture of excellence and compassion consistent with Cabrini Health’s commitment to high-quality care. This includes collaborating closely with medical, nursing, and administrative staff to uphold professional standards and support the patient journey through timely, respectful, and responsive service.

Key responsibilities will include:

• Leading a customer-focused team to ensure high patient satisfaction
• Streamlining patient registration, billing, telecommunications and clerical services
• Managing clerical staff scheduling and end-to-end invoicing in the ED
• Monitoring clerical performance and payment collection (attendance fees, Doctor’s Medicare portion and any inpatient out of pockets) to meet KPIs
• Identifying service growth opportunities and enhancing financial accuracy
• Building team rosters considering budget, skills mix and compliance with the relevant Enterprise Agreement
• Collaborating with clinical teams across the hospital to ensure timely administration compliance for inpatient admissions and medical record requirements
• Handling complex escalations, including eligibility, feedback and fund compliance

About you

The role requires familiarity with emergency department operations and patient flow or large ‘super’ clinic environment that housed medical and support services e.g. radiology & pathology; multiple medical providers. You will also need to have the following:

• Proven experience managing multi-disciplinary teams in a fast-paced environment
• Staff rostering, recruitment, onboarding, and performance management experience
• Financial experience in reconciling billing and ‘cash drawers’
• Understanding of bulk billing, gap payments, and patient eligibility requirements
• Sound knowledge of medical terminology, Medicare Benefits Schedule (MBS) items relevant to ED
• Understanding of staffing requirements and award compliance for medical and administrative staff
• Professional verbal, written and interpersonal communication skills
• Ability to maintain confidentiality and discretion when dealing with patients and medical records

Enquiries should be directed to: Vivian Niteros, Director Patient Services - 0409 792 622
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect

Key responsibilities will include:

• Leading a customer-focused team to ensure high patient satisfaction
• Streamlining patient registration, billing, telecommunications and clerical services
• Managing clerical staff scheduling and end-to-end invoicing in the ED
• Monitoring clerical performance and payment collection (attendance fees, Doctor’s Medicare portion and any inpatient out of pockets) to meet KPIs
• Identifying service growth opportunities and enhancing financial accuracy
• Building team rosters considering budget, skills mix and compliance with the relevant Enterprise Agreement
• Collaborating with clinical teams across the hospital to ensure timely administration compliance for inpatient admissions and medical record requirements
• Handling complex escalations, including eligibility, feedback and fund complianc

The role requires familiarity with emergency department operations and patient flow or large ‘super’ clinic environment that housed medical and support services e.g. radiology & pathology; multiple medical providers. You will also need to have the following:

• Proven experience managing multi-disciplinary teams in a fast-paced environment
• Staff rostering, recruitment, onboarding, and performance management experience
• Financial experience in reconciling billing and ‘cash drawers’
• Understanding of bulk billing, gap payments, and patient eligibility requirements
• Sound knowledge of medical terminology, Medicare Benefits Schedule (MBS) items relevant to ED
• Understanding of staffing requirements and award compliance for medical and administrative staff
• Professional verbal, written and interpersonal communication skills
• Ability to maintain confidentiality and discretion when dealing with patients and medical record