Practice Coordinator at Kindbody

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Experience, Receptionist Experience, Customer Service, Communication Skills, Organizational Skills, Detail-Oriented, Team Player, Multitasking, Problem Solving, Medical Billing, Insurance Billing, Event Preparation, Sales Experience, Flexibility, Professionalism, Women’s Health Knowledge

Industry

Hospitals and Health Care

Description

About the Role As an experienced Practice Coordinator reporting to our Practice Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Chicagoland Clinics. RESPONSIBILITIES Front Desk * Greet patients with a warm and friendly welcome * Check patients in and out through our EMR calendar * Ensure all patients have an intake form & insurance information on file prior to the appointment starting * Serve complimentary beverages to our guests & hang belongings in the closet * Maintain clinic reception and lobby cleanliness * Restock retail displays and maintain display cleanliness * Merchandising and inventory projects as assigned * Provide exceptional service representative of Kindbody Scheduling & Billing * Oversee clinic schedule and calendar -- assist with booking and rescheduling patients * Troubleshoot any scheduling issues and make changes to the patient portal when needed * Elevate scheduling concerns to the clinical team when necessary * Handle all customer billing & insurance questions, including, but not limited to accepting payments, triaging refund requests, and providing balance and statement information * Maintain the highest degree of ethics when handling patient payments and bill processing General Administrative Duties * Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion * Manage clinic supply inventory and communicate needs to HQ * Maintain clear communication with HQ about overall shop operations * Manage event preparation & set up on an as-needed basis * Sell packages, products, and memberships * Other duties and projects as assigned Who You Are * 2+ years of administrative or receptionist experience in a fast-paced, customer-focused medical office * A passion for women’s health, fertility is a plus * Strong communication skills & a team player * Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems * Detail-oriented with strong organizational skills * Exemplifies amazing customer service skills and professionalism Nice to Have * Experience in handling medical and insurance billing * Desire to be actively involved in events * Experience in front desk sales

Responsibilities

The Practice Coordinator will greet patients, manage the clinic schedule, and handle customer billing and insurance inquiries. They will also oversee front desk operations and maintain communication with headquarters regarding clinic operations.