UPMC SOMERSET IS HIRING A FULL-TIME PRACTICE COORDINATOR TO SUPPORT THEIR SOMERSET FAMILY PRACTICE!

The Practice Coordinator oversees operations across centralized and decentralized practice sites, managing registration, scheduling, coding, charge, and cash posting. They conduct financial analyses and assessments to improve policies, procedures, and systems. This role provides training and guidance to CBO staff on reimbursement trends, billing follow-up, and fiscal calculations while collaborating with Information Services, the CBO, physicians, and administrators to meet operational and revenue goals.
Additionally, the Practice Coordinator analyzes and presents revenue data, develops solutions for operational challenges, and implements action plans to enhance efficiency. They also work with the practice manager to oversee office staff, manage insurance quality metric programs, communicate directly with patients and providers, onboard and train new hires, and ensure staff complete annual competency requirements.
This full-time position will work 40 hours per week, Monday through Friday, mainly from 8:00 A.M. to 4:30 P.M. Hours may vary slightly, depending on meetings scheduled for the day.
We are seeking candidates with strong clinical experience, prior staff management, scheduling experience, and excellent in-person and telephone communication skills. Additionally, candidates with previous knowledge of Epic and quality metric programs, and previous experience in interviewing and onboarding staff, in-office labs (POCT) are preferred.

• Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Analyze staff development needs and initiate training programs with Education and Training to meet those needs. Schedule employee orientation and staff development training.
• Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations.
• Provide backup coverage to support daily processes performed during peer vacations, absences, etc.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
• Engage in open communications with UPP Management regarding information systems, third-party payers, and regulatory updates and/or enhancements and ensure appropriate training is provided to staff. Develops and maintains detailed policies and procedures with coordination of CBO management.
• Communicate with and assist Information Services in the development, implementation, and training of practice management system enhancements. Provide analysis and initiate the documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing, and reimbursement of claims and regulatory changes.
• Investigate, analyze, and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting, and balancing problems.
• Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections.
• Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager. Provide timely performance evaluations.
• Perform random audits of staff work to monitor performance and quality. Monitor quality and performance issues; follow up with UPP Management with findings. Investigate staff issues and provide feedback as appropriate on resolution.
• Bachelors Degree + 2 years healthcare experience w/ 1 year management experience
• OR Associates Degree + 2 years healthcare experience w/ 1 year of management experience
• OR High School Diploma + 3 years of healthcare experience w/ 1 year of management experience