Practice Management Analyst I - Remote at Crossroads Treatment Centers

Staunton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Practice Management Systems, Billing Systems, Clinical Applications, Workflow Optimization, Ticket Management, Troubleshooting, Testing, Go-Lives Support, End User Support, ICD-10 Coding, CPT Coding, Patient Insurance Verification, Benefit Eligibility, Month-End Reporting, Quality Assurance, System Configuration

Industry

Medical Practices

Description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Practice Management Analyst I The Practice Management Analyst I is responsible for providing front-line support as a subject matter expert, providing configuration assistance, and workflow optimization for enterprise Practice Management and Billing systems, with a primary focus on clinical applications. This role supports day-to-day operations by making decisions around trending issues, managing and troubleshooting tickets, supporting testing and go-lives, and assisting end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams. Provide Practice Management ticket decisions and execution, escalating when necessary. Troubleshoot issues as SME for end users. Monitor trending issues. Coordinate to onboard new services and locations. Assist Senior PM Analyst in special projects. Coordinate with Director Clinical Applications and other analysts as needed. Test changes made in certification system. Monitor production site for quality assurance. Document and log all system changes. Complete required trainings and mandatory training hours. Schedule & Locations This role will be remote but will travel on average quarterly to corporate office (Greenville, SC) or as needed for projects. Education and Licensure Requirements 3 + years of supervisory experience in similar role required. Required: Healthcare or Revenue Cycle / Billing / Accounts Receivable experience. ICD 10 and CPT coding experience required. Confident, professional demeanor and team player attitude a must Patient insurance and benefit eligibility required Month-end reporting experience required. Benefits Package Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Annual Continuing Education Allowance (in related field) Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health day Calm subscription for all employees Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Story Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. Our Mission Is Focused: We exist to improve health equity in order to create superior outcomes. Our Vision Is Clear: To provide the most convenient, comprehensive, high-quality care through specialty medical homes. Our Culture Is Inspiring: Our culture is based on one simple tenet: we would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis.

Responsibilities

The Practice Management Analyst I provides front-line support as a subject matter expert, focusing on configuration assistance and workflow optimization for enterprise Practice Management and Billing systems, primarily clinical applications. This role involves managing and troubleshooting operational tickets, supporting testing and go-lives, and ensuring stable, compliant, and efficient system usage across clinical and administrative teams.