Strategy and business development Set direction and vision for the organisations, together with the partners. Keep up to date with national and local developments pertaining to the practice and provide support and advice to the partnership. Contract Management Understand core national and local contracts including PMS, PCN, ES, and ensure implementation and performance to achieve compliance and maximum profit. Oversee practice performance and implementation of systems and processes for high quality achievement.
Identify, negotiate and implement opportunities for contracts outside core NHS as agreed with the partnership. Work with key clinical practice staff to manage the contractual and PCN care homes framework for the care homes with which the practice is aligned. Manage the practice contracts with other healthcare providers. Operational Management Oversee the management of the practice - including effective and safe systems of working, ensuring that staff achieve their primary responsibilities.
Identify opportunities and prepare business cases for new services and provide project management directly and through the team. Identify and implement opportunities to maximise digital working practices to ensure effective and safe pathways. Represent the practice with external stakeholders and attend external events and meetings such as with the ICB, One Care, LMC and local practices. Ensure effective communication, both internal and external, and ensure the website and other communication platforms are accurate and up to date.
Provide a Complaints Manager role. Oversee the complaints policy and processes, ensuring that complaints are dealt with in accordance with national and local policy. Manage complex or serious complaints and provide advice and support to the team. Lead on and ensure high quality vaccination programmes as the vaccine lead.
Manage claims for litigation and complex requests for access to medical records. Manage the Patient Participation Group. Act as a board member on the PCN board. Produce or oversee the production, review and update of all non-clinical practice policies and procedures.
Leadership and People Management Develop a culture and working environment in which staff can excel and feel engaged and valued. Provide guidance and support to staff to ensure effective delivery of services and team working. Ensure, through workforce planning, a good staffing skill mix in order to provide high quality patient services in a way that is financially effective and sustainable. Oversee HR functions, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
Ensure employment law and legislation is adhered to. Oversee training and development arrangements to ensure that staff have appropriate and up dated skills to provide high quality safe services and are developed and supported in their roles. Financial Management Oversee the day-to-day financial running of the practice and bookkeeping. Ensure there are robust systems and processes for claiming and reconciliation, financial management and cashflow, as well as payroll and pensions Work with the Partners on financial planning, forecasting/budget setting and cashflow.
Ensure the practice explores all opportunities to maximise income and reduce expenditure, and maximise profitability. Represent the practice and liaise with the bank for strategic matters, i.e. the annual review. Liaise with the practice accountant on any year end issues or adhoc queries.
Regulation and compliance Ensure that the practice has in place appropriate policies and procedures with which the team understand and comply to facilitate the safe running of the practice. Ensure that policies meet requirements for regulation and compliance under CQC, Data Protection, statutory and contractual requirements. Oversee incident reporting and significant event analysis (SEA) activity. Understand and ensure compliance with external systems for reporting such as CQC, Data Protection, ICO, ICB and professional regulatory bodies.
Understand and ensure compliance with Data Protection requirements. The postholder is the practices Senior Information Risk Officer (SIRO). Ensure annual reporting requirements are met including Data Security Protection Toolkit (DSPT), complaints and Primary Care Assurance Compliance. Estates and facilities Oversee the management of the estate, facilities and equipment, including health and safety and risk assessments.
Manage notional rent reviews and appeals. Manage the landlord relationship with the community pharmacy, ensuring compliance with the requirements of the lease, rent reviews, lease assignments and/or renewals

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