Description:
Job Title: Practice Manager
Location: Shared between DWA locations in Cherry Creek, Broomfield, Greenwood Village and Lakewood
Schedule: Monday-Friday

JOB SUMMARY

We are a thriving outpatient mental health practice that strives to provide high-quality, empathetic, and thoughtful comprehensive psychiatric and therapeutic care. Our services include medication management, Spravato® (esketamine) therapy, and Transcranial Magnetic Stimulation (TMS). We are seeking an experienced leader to ensure operational excellence and drive strategic growth.
As a Practice Manager, you will be at the forefront of building, nurturing, and enhancing all aspects of our operations within a rapidly expanding company. This role is pivotal in shaping our path to success and is your opportunity to make a tangible impact. Join us in this on-site position, where you’ll be at the heart of our dynamic team, turning vision into reality.

EDUCATION:

• Bachelor’s degree in healthcare administration, business, or related field (Master’s preferred).

EXPERIENCE:

• 5+ years of progressive healthcare management experience, including leadership of multi-provider, high-revenue practices.
• Proven track record developing and implementing SOPs and performance monitoring systems.
• Demonstrated success in cross-functional leadership, provider relations, and financial oversight.
• In-depth understanding of EHR systems, billing processes, and regulatory compliance.
• Proficient with Microsoft Office Suite and Google Suite or similar software.
• Strong problem-solving skills and analytical mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management skills and ability to meet deadlines.
• Ability to work with minimal supervision.
• Willingness to work on site with designated days at each practice office
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
• Possession and maintenance of all accreditations, certifications, and credentials necessary and appropriate for the position

PHYSICAL REQUIREMENTS:

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
  Minimum salary/hourly:
  Maximum salary/hourly:
  The pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of ARC Health Partner’s benefits package, which includes, among other benefits, healthcare/dental/vision, and retirement.
  Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any ARC Health Partners

Patient Intake & Experience

• Own the patient intake process, from initial inquiry to first appointment, ensuring efficiency, accuracy, and a positive patient experience.
• Monitor and optimize insurance verification and scheduling workflows

Operational Leadership & Cross-Functional Management

• Oversee daily operations across administration, HR, IT, billing, and clinical support teams.
• Coordinate seamlessly with providers to ensure optimal patient flow, resource allocation, and service delivery.
• Maintain strong provider relations, addressing operational needs and supporting collaborative work environments.

Patient Intake & Experience

• Own the patient intake process, from initial inquiry to first appointment, ensuring efficiency, accuracy, and a positive patient experience.
• Monitor and optimize insurance verification and scheduling workflows.

Standard Operating Procedures (SOPs)

• Develop, implement, and maintain comprehensive SOPs for all operational processes.
• Train and hold staff accountable for consistent adherence to SOPs.
• Regularly audit and update SOPs to reflect best practices and compliance requirements.

Performance Oversight & Auditing

• Conduct performance audits for administrative and clinical support teams.
• Provide coaching, training, and performance improvement plans as needed.
• Monitor KPIs for operational efficiency, patient satisfaction, and compliance.

Financial Management

• Oversee budgeting, forecasting, and financial reporting.
• Partner with billing staff to ensure accurate claims submission, denial management, and optimal revenue cycle performance.
• Identify and implement cost-control strategies without compromising patient care quality.

Provider Recruitment & Onboarding

• Support the recruitment, selection, and onboarding of new providers.
• Coordinate credentialing, orientation, and integration into clinic workflows.

Compliance & Quality

• Ensure adherence to HIPAA, OSHA, payer requirements, and Colorado state regulations.
• Maintain readiness for audits, inspections, and payer reviews.
• Other duties as assigned.

Requirements: