Leadership & Operational Management Lead the day-to-day management of Gorton Medical Centre, ensuring the delivery of efficient, high-quality services to patients. Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team. Promote a culture of continuous improvement, collaboration, and accountability. Oversee implementation and compliance with practice policies, CQC standards, and clinical governance requirements.
Strategic and Business Development Work alongside the GP Partners to develop and implement the practices strategic goals. Identify and develop opportunities for service improvement, income generation, and patient access. Analyse performance data (e.g. QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.
Human Resources Oversee recruitment, induction, appraisals, training, and staff development. Handle HR issues including absence management, disciplinary processes, and staff wellbeing. Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice. Finance and Resource Management Manage the practice budget, payroll, and financial planning in collaboration with accountants and GP Partners.
Oversee claims, invoicing, and maximisation of income through enhanced services and PCN funding streams. Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts. Patient Services and Communications Ensure delivery of responsive, inclusive, and culturally sensitive patient services. Oversee complaints handling, patient feedback, and the Patient Participation Group (PPG).
Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients. IT and Systems Oversight Ensure effective use of EMIS Web, AccuRx, Docman, and other digital tools for clinical and administrative workflows. Manage data protection (GDPR), information governance, and IT system resilience.
Support clinical coding, audit processes, and data quality improvement. Partnership Working and Representation Represent the practice at PCN, locality, ICB, and other stakeholder meetings. Foster productive relationships with the Gorton Hub partners, local pharmacies, community services, and voluntary organisations. Act as the point of contact for NHS England, GM ICB, CQC, and other regulatory bodies

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