JOB SUMMARY

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Have you got knowledge of Change Enablement processes?
Can you lead and develop diverse and geographically separated teams?
Are you great at building relationships with key partners?
If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.
This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it here.
We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.
Our role is within Chief Digital & Information Group (CDIO), we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.
We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance. And we’re creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.
HMRC is a customer centric organisation which puts customer requirements at the forefront of everything we do.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Candidates who are sifted through to interview will be asked to prepare a 10-minute presentation, further details of the remit of the presentation will be provided when the sift results are issued.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

THE ROLE

You will be an essential component of CDIO’s strategic delivery aspirations with accountability for developing and leading a high performing Change Enablement practice working in line with the ITIL 4 framework across the 4 dimensions of service management and the organisations value streams.
You will lead and support your Change Enablement Practice team to deliver; removing blockages, advising on complex issues, ensuring the overarching practice strategy is adopted and continuously improved.
As subject matter expert, you will be responsible for ensuring the Change Enablement practice is set up for success and matures appropriately within CDIO spanning across processes, people, tooling, and suppliers. This will require a deep understanding of the Practice and a broad understanding of the evolving landscape within the organisation along with active participation in relevant Practice and Value Stream governance.
You will ensure effective cross practice working and strong inter-practice relationships leading to efficient value delivery across the organisation and support CDIO to achieve our target maturity state and capabilities by 2025.

KEY RESPONSIBILITIES:

• Ensuring the number of successful service and product changes is maximised by properly assessing risks, authorising changes to proceed, and conducting thorough risk assessments for all changes and ensuring that risks are properly managed.
• Overseeing the change schedule to ensure that changes are implemented in a controlled and systematic manner.
• Engaging with stakeholders to ensure that changes are planned and realised in the context of value streams, and that they meet stakeholders’ expectations.
• Continuously evaluating and improving the change management processes to ensure that it remains effective and aligned with organisational goals.
• Understand the tools and technologies required to support Change Enablement processes.
• Identifying and developing Practice capability and assessing against Practice demand.