Chatswood Vetfriends has an exceptional opportunity for a Practice Manager to join their team.
Vetfriends Chatswood is a purpose-built clinic, which opened its doors in 2005. We are a tight knit team consisting of vets and nurses who care about their patients as their own. Our focus is to improve our patients quality of life by providing the premium standard of care with latest knowledge and equipment whilst keeping our clients as educated as possible about their pets’ health through effective and personable communication.
We are pleased to announce a new opportunity for a Full Time Practice Manager for this popular local practice, working with an experienced team of lovely vets, nurses and established client base.

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

• Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
• Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
• Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
• Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
• Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
• Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
• Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
• Leading on company initiatives, projects and technology.
• Bringing a transparent leadership style focused on collaboration and engagement.