Practice Manager at Clover Basin Animal Hospital

Longmont, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Veterinary Management, Financial Management, Human Resources, Client Relations, Leadership, Operational Management, Marketing, Recruitment, Compliance, Workflow Optimization, Team Supervision, Performance Management, Customer Service, Communication, Analytical Skills, Veterinary Technician Skills

Industry

Veterinary Services

Description

Description POSITION: Practice Manager LOCATION: Longmont, CO REPORTS TO: Practice Owners FLSA STATUS: Exempt POSITION OVERVIEW The Practice Manager (PM) is responsible for the operational, financial, HR, and compliance management of Clover Basin Animal Hospital. The PM leads both the Client Service and Technician teams, working through Leads to ensure the teams work cohesively toward clinic goals. The PM designs the systems, policies, and operational infrastructure that empower DVMs and support staff to deliver the hospital’s value proposition of gold standard medicine, a premium client experience, and an efficient, well-coordinated workflow. The PM may also need to step into Veterinary Technician role as-needed. This is a full-time exempt, salaried leadership role in which the PM is expected to work the hours necessary to fulfill the responsibilities of the position, with workload and schedule varying week-to-week and occasional off-hours availability required for urgent operational issues. CORE RESPONSIBILITIES PRACTICE GROWTH & PROFITABILITY Drive practice growth and long-term sustainability by improving efficiency, expanding service capacity, and increasing client retention and compliance Develop and monitor financial and operational KPIs that support profitable, steady growth while protecting and elevating a premium client experience Identify opportunities for revenue optimization—service mix, pricing strategy, fee capture, workflow efficiency, and improved utilization of staff and DVMs Recommend and implement initiatives that expand practice capacity, reduce bottlenecks, and improve productivity Partner with Owners and DVMs to align growth plans, financial goals, and operational priorities Oversee marketing direction and brand presence—website updates, Google Business Profile, social media voice, community involvement, and referral relationships Identify and implement targeted marketing initiatives that support growth (seasonal campaigns, service promotions, educational content, review generation) while protecting the Premium Client Experience brand Ensure all marketing content, messaging, and visual presentation maintain consistency with the practice’s premium brand identity RECRUITMENT & TALENT ACQUISITION Actively source, attract, and cultivate top-tier veterinary talent—including veterinarians, technicians, assistants, and CSRs—through networking, outreach, career events, and digital channels Maintain strong relationships with veterinary schools, technician programs, externship coordinators, and industry networks Maintain an active, ongoing recruiting pipeline for veterinarians and key support roles, rather than hiring only when vacancies occur Oversee the full hiring pipeline: sourcing, screening, interviewing, referencing, and coordinating working interviews Ensure that onboarding, training, and culture-building create a compelling employment experience that retains high performers Partner with Owners and DVMs to determine staffing projections and future recruitment priorities FINANCIAL MANAGEMENT & REPORTING Collaborate with Owners on financials, budgeting, and monthly reporting Monitor KPIs across departments and create action plans with Leads Manage purchasing policies, vendor contracts, and inventory budgets Oversee accounts payable/receivable and financial controls LEADERSHIP & PEOPLE MANAGEMENT Act as the direct supervisor for departmental Leads and the managerial authority for all support staff, overseeing performance, development, and accountability across both teams Champion a positive, professional culture that aligns with the clinic’s values and supports high performance and employee well-being Conduct performance reviews, coaching, HR actions, and manage formal HR processes Maintain high morale through clear expectations, fairness, communication, and coaching Foster a culture of accountability and continuous improvement CLIENT RELATIONS Lead the design and continuous improvement of the clinic’s Premium Client Experience, ensuring smooth, high-quality client interactions at every touchpoint Establish the overall client-experience strategy and service standards, while empowering the Client Service Lead to develop, refine, and implement front-of-house communication workflows, client-service processes, and day-to-day experience improvements within that strategic framework Identify service innovations—technology, process improvements, amenities, or environmental updates—that elevate the client experience and reduce friction Monitor client feedback, reviews, service trends, and client-experience metrics; develop targeted action plans to address recurring issues and improve satisfaction Ensure client-experience standards are consistently applied across all departments, from front desk to exam rooms to follow-up communication Oversee reputation management and ensure consistent, professional community and online presence Partner with Owners and DVMs to ensure medical communication, education, and follow-up processes support client trust and treatment compliance Manage high-level client escalations and execute thoughtful service recovery when necessary MEDICAL OPERATIONS & WORKFLOW SYSTEM DESIGN Design, maintain, and optimize clinic workflows, SOPs, training programs, and communication standards; ensure Leads execute these systems consistently across their departments Partner with the Owners and DVMs to ensure alignment between medical quality and operations Collaborate with Leads and DVMs to ensure technical workflows, patient handling, and nursing care standards are understood, followed, and continuously improved Monitor daily operations via Leads; step in for escalation resolution Oversee appointment templates, triage systems, and schedule structure CLINICAL ROLE RESPONSIBILITIES Have or develop sufficient hands-on competency in veterinary technician–level skills to effectively coach, train, and evaluate Veterinary Assistants and Technicians in their clinical duties When necessary due to staffing or scheduling constraints, step into a Veterinary Assistant/Technician role to support safe, efficient patient care and hospital operations COMPLIANCE, SAFETY & ADMINISTRATION Ensure compliance with DEA, OSHA, state regulations, and medical-record requirements Maintain controlled-substance logs and conduct audit processes with Leads Oversee safety protocols, incident reporting, and risk mitigation Manage practice software, IT oversight, and security procedures FACILITY & EQUIPMENT OVERSIGHT Maintain building safety and functionality Oversee equipment lifecycle, maintenance scheduling, and repair coordination Approve equipment purchases and capital expenditures OTHER DUTIES Perform additional tasks as assigned by Owners Requirements WORK SCHEDULE & AVAILABILITY This is a full-time, exempt leadership position. The Practice Manager is expected to work the hours necessary to fulfill the responsibilities of the role rather than a fixed number of hours per week. The typical schedule will align with hospital operating hours, but workload will fluctuate; some weeks may require additional time and some may be lighter depending on clinic needs. The role may require occasional early mornings, evenings, or weekends for staff meetings, emergency situations, or operational priorities. The Practice Manager is expected to maintain reasonable availability by phone, text, or email for urgent operational issues outside of regular working hours. REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES 5–7 years of veterinary or medical-practice management experience, or equivalent leadership experience in a high-complexity, service-based small business, with at least 2–3 years supervising teams Strong HR, financial, and workflow-management skills Excellent communication, analytical, and leadership abilities Ability and willingness to be trained to a working competency in core Veterinary Technician skills (including safe restraint, basic patient care, assistance with diagnostics and treatments, and effective support of DVMs on the floor) Strong computer proficiency, including use of cloud-based business applications (such as PIMS/ERP systems), email and communication tools, and intermediate-to-advanced skills in Excel or Google Sheets. PREFERRED Bachelor’s degree in business, management, or human resources. Experience may substitute for a degree. Veterinary Practice Manager certificate and/or certification Prior experience working as a Veterinary Technician, ideally credentialed (CVT/RVT/LVT), with proven ability to mentor and clinically support technical staff PHYSICAL REQUIREMENTS Ability to demonstrate proper lifting technique up to 40lbs Ability to stoop, bend, kneel, and reach Ability to stand for extended periods of time Ability to work in an often-noisy environment with barking dogs Dexterity to write and manipulate a keyboard and mouse PRE-EMPLOYMENT BACKGROUND CHECK AND DRUG SCREENING As a condition of employment, finalists must successfully complete a pre-employment background check and drug screening (excluding THC). These screenings are conducted only after a conditional offer is made and in compliance with federal and state regulations.

Responsibilities

The Practice Manager is responsible for the operational, financial, HR, and compliance management of Clover Basin Animal Hospital, leading both the Client Service and Technician teams. They design systems and policies to support the delivery of high-quality veterinary care and a premium client experience.