Practice Manager at DAC GROUP

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Revenue Generation, Patient Experience Management, Team Accountability, Financial Reporting, KPI Management, Staff Coaching, Consultation Conversion, Retail Sales Management, Membership Enrollment, Vendor Management, Inventory Control, Scheduling Efficiency, Marketing Campaign Execution, Business Growth Strategy, HR Management

Industry

Marketing Services

Description

About Demma Aesthetics Demma Aesthetics is a luxury medical spa redefining aesthetic wellness through advanced technology, exceptional patient outcomes, and a culture of operational excellence. Our clinic is built around delivering a five-star patient experience, cutting-edge treatments, and business systems designed to scale like a high-performing brand. We are seeking a Clinic Manager who operates like an owner — someone who understands that exceptional patient care and strong business performance go hand-in-hand. This role is ideal for a results-driven leader who thrives in a high-performance environment and wants to help build and grow a premium aesthetic brand. About the Role The Clinic Manager serves as the operational and revenue leader of the practice, responsible for ensuring the clinic operates efficiently, delivers an exceptional patient experience, and consistently meets or exceeds its business goals. This role sits at the center of the clinic’s success. The Clinic Manager will act as the first point of contact for many prospective patients, managing inbound leads and ensuring every inquiry is handled with professionalism, warmth, and urgency. From the first phone call or consultation request to the final checkout, the Clinic Manager ensures every patient interaction reflects the elevated service standards of Demma Aesthetics. Beyond client experience, the Clinic Manager is responsible for driving business performance and holding the team accountable to results. This includes establishing daily, weekly, and monthly revenue targets and ensuring providers and front desk staff remain focused on achieving key performance indicators such as consultation conversions, treatment revenue, retail sales, and membership enrollments. As the leader of the clinic team, the Clinic Manager will set the tone for culture, professionalism, and performance. You will coach team members, monitor results, and provide ongoing guidance to ensure the entire staff remains aligned with the clinic’s growth objectives and service standards. The ideal candidate understands that running a successful medical spa requires a balance of leadership, organization, patient relationships, and financial discipline. You will oversee clinic operations, vendor management, inventory ordering, scheduling efficiency, team performance, and operational systems that keep the business running smoothly. This role also requires someone who is forward-thinking and innovative, constantly looking for opportunities to improve workflow, elevate the patient experience, optimize revenue, and scale the business. You will play a key role in identifying growth opportunities, improving operational systems, and helping the clinic evolve into a high-performing, scalable practice. The Clinic Manager will be both strategic and hands-on — someone who can lead the team, manage the numbers, strengthen patient relationships, and continuously find ways to improve operations and grow the clinic. In short, this position is ideal for someone who doesn’t just want to manage a clinic, but wants to help build and grow a thriving aesthetic practice. Key ResponsibilitiesClinic Operations & Leadership Clinic Operations & Administrative Leadership This role requires a business-minded operator who understands that the success of a medical spa is driven by operational discipline, strong leadership, and a relentless focus on the patient experience. The Clinic Manager plays a critical role in ensuring the clinic operates efficiently, profitably, and in alignment with the brand’s high standards. • Oversee the daily opening and closing of the clinic, ensuring all operational procedures, safety protocols, and brand standards are consistently followed. • Manage the clinic’s daily financial operations, including reconciling transactions, preparing and completing bank deposits, and maintaining accurate financial documentation. • Generate and review daily, weekly, and monthly operational reports, tracking key performance metrics including revenue, treatment mix, retail sales, patient retention, and staff productivity. • Collaborate with ownership to develop quarterly Key Performance Indicators (KPIs) for the practice and implement systems that hold the team accountable for achieving those targets. • Monitor clinic performance against KPIs and proactively implement operational strategies to improve productivity, patient flow, and revenue performance. • Partner with ownership and the marketing team to develop and execute the clinic’s marketing calendar, including seasonal campaigns, internal promotions, patient events, and membership initiatives designed to drive patient acquisition and retention. • Serve as the primary liaison between clinic staff and ownership, ensuring clear communication, alignment on goals, and successful execution of company initiatives. • Identify opportunities to improve operational efficiency, team productivity, and the overall patient experience, helping the clinic grow and scale as a high-performing aesthetic practice. Revenue & Financial Performance • Develop and oversee monthly, quarterly, and annual revenue goals for the clinic • Monitor key performance indicators including treatment revenue, retail sales, memberships, and conversion rates • Hold staff accountable for achieving individual and clinic-wide sales goals • Review financial reports and performance dashboards to identify growth opportunities and operational improvements • Manage clinic budgets, inventory levels, and vendor purchasing to maintain profitability and cost efficiency Team Leadership & Accountability • Recruit, onboard, and train high-performing team members • Foster a culture of professionalism, accountability, and excellence • Conduct staff coaching, performance evaluations, and development planning • Ensure team members are properly trained in patient experience standards, treatment education, and sales protocols • Address HR matters including performance management, scheduling conflicts, and team development Patient Experience & Relationship Management • Build strong patient relationships and ensure every client receives a five-star luxury experience • Oversee the consultation journey from inquiry to treatment to long-term retention • Handle escalated patient concerns with professionalism and care • Ensure the clinic environment is clean, organized, and reflective of the Demma Aesthetics brand Marketing & Business Growth • Support the execution of marketing campaigns, events, referral programs, and partnerships • Track and report on lead conversion, patient retention, and membership performance • Work closely with leadership and marketing teams to drive new patient acquisition and clinic growth 5+ years of management experience in a medical spa, aesthetic clinic, dermatology practice, plastic surgery practice, or luxury wellness environment. • Proven experience growing medical or aesthetic practices, including increasing revenue, improving patient retention, and expanding treatment or retail sales performance. • Demonstrated ability to develop and implement business strategies that drive clinic growth, operational efficiency, and improved patient experience. • Experience leading, mentoring, and managing teams, with a track record of holding employees accountable to performance goals, KPIs, and service standards. • Strong understanding of aesthetic treatments, skincare products, consultation processes, and patient journey optimization. • Proven ability to establish and manage revenue goals, sales targets, and operational KPIs for providers and front office teams. • Experience managing clinic operations, including scheduling, inventory management, vendor relationships, and budgeting. • Strong analytical and organizational skills with the ability to review reports, identify trends, and implement improvements that increase clinic performance. • Exceptional communication and leadership skills with the ability to motivate teams, build strong patient relationships, and maintain a high-performance culture. • Entrepreneurial mindset with the ability to think strategically, solve problems proactively, and operate with a strong sense of ownership and accountability. • 401(k) with matching • Medical, dental, and vision insurance • Flexible spending account / HSA • Paid time off and sick leave • Continuing education and professional development support • Employee discounts on treatments and retail products • Complimentary aesthetic services • Paid, Garage Employee Parking • Team events and culture-driven workplace ** Profit Sharing

Responsibilities

The Clinic Manager acts as the operational and revenue leader, responsible for ensuring efficient clinic operations, delivering a five-star patient experience, and consistently meeting or exceeding established business goals and KPIs. This role involves setting the team culture, managing daily financial operations, overseeing marketing execution, and driving growth through strategic leadership and hands-on management.