Practice Manager – Internal Medicine, Urgent Care & Medical Specialties at SOUTH BOSTON COMMUNITY HEALTH

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

86500.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Administrative Oversight, Ambulatory Care Management, Staff Scheduling, Workflow Optimization, Performance Management, Change Management, Conflict Resolution, Process Improvement, Patient Flow Management, Staff Supervision, Compliance Management, EHR Utilization, Access Management, Quality Improvement, Team Culture Building

Industry

Hospitals and Health Care

Description

Description Multi-Specialty Ambulatory Care Overview The Practice Manager provides operational leadership and administrative oversight for ambulatory clinical operations across Internal Medicine, Urgent Care, and Medical Specialties at a Federally Qualified Health Center (FQHC). This role is responsible for the day-to-day management of Medical Assistant staffing, scheduling, and clinic operations to ensure efficient, high-quality, patient-centered care. Clinical leadership and clinical decision-making are provided by Clinical Directors and specialty physician leaders. The Practice Manager partners closely with these leaders to support effective workflows, staff performance, access to care, and an exceptional patient experience across high-volume and complex specialty services. Key Responsibilities – Operational & Practice Management Oversee daily clinic operations across Internal Medicine, Urgent Care, and Medical Specialties, ensuring smooth patient flow, timely access, and efficient use of clinical resources. Serve as the primary operational partner to Clinical Directors and physician leaders within assigned service lines. Identify, escalate, and resolve operational challenges related to access, throughput, staffing, and patient experience. Support coordination across primary care, urgent care, and specialty services to promote continuity of care and appropriate referrals. Key Responsibilities – Medical Assistant Staffing & Scheduling Lead the scheduling, deployment, and day-to-day supervision of Medical Assistants across all assigned departments. Develop and maintain staffing models aligned with clinic volume, provider templates, extended hours, and same-day demand, particularly for Urgent Care. Oversee hiring, onboarding, training, performance management, and corrective action for MA staff. Ensure appropriate cross-training of MA staff to support multiple service lines and fluctuating clinical demand. Monitor coverage and productivity to minimize disruptions to patient care. Key Responsibilities – Staff Leadership & Development Provide ongoing coaching, feedback, and performance expectations to promote engagement, accountability, and professional growth. Foster a collaborative, respectful team culture aligned with organizational values, trauma-informed care, and health equity goals. Partner with Clinical Directors to align operational supervision with clinical competency expectations and scope-of-practice requirements. Support change management during workflow redesigns, new service launches, or growth in specialty programs. Key Responsibilities – Workflow Optimization & Quality Support Support quality improvement initiatives and performance measures relevant to Internal Medicine, Urgent Care, and Medical Specialties. Ensure workflows support preventive care, chronic disease management, acute care delivery, specialty diagnostics, and care coordination. Monitor operational and access metrics and implement process improvements. Collaborate with quality, informatics, and clinical teams to standardize workflows across service lines where appropriate. Key Responsibilities – Compliance & Systems Ensure compliance with regulatory requirements, OSHA standards, infection control practices, and organizational policies. Support effective use of the EHR, accurate documentation, and standardized clinical workflows by MA staff. Participate in audits, site readiness activities, and operational improvement initiatives. Ensure operational readiness for extended hours, walk-in care, and high-acuity urgent care workflows. Requirements Qualifications – Required Bachelor’s degree or equivalent experience in healthcare administration, nursing, or a related field. 3–5 years of experience in ambulatory healthcare operations or practice management. 1–3 years of supervisory experience managing clinical support staff. Strong understanding of outpatient workflows, particularly in primary care and/or urgent care settings. Qualifications – Preferred Experience in an FQHC or community health center environment. Experience supporting Internal Medicine, Urgent Care, and/or medical specialty services. Familiarity with EHR systems, access management, and quality reporting. Experience partnering with physician leaders, advanced practice providers, or specialty medical directors. Skills & Competencies Strong operational and organizational leadership skills. Expertise in complex staffing, scheduling, and coverage models. Excellent communication, collaboration, and conflict-resolution abilities. Proven problem-solving and process improvement skills. Commitment to patient-centered care, access, equity, and high-quality outcomes. Benefits We value your expertise and commitment. In addition to a competitive salary, we offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance Flexible Spending Account (FSA) Life Insurance Retirement Plan Paid Time Off (PTO) Tuition Reimbursement/CME

Responsibilities

The Practice Manager provides operational leadership and administrative oversight for ambulatory clinical operations across Internal Medicine, Urgent Care, and Medical Specialties within an FQHC setting. Key duties include managing Medical Assistant staffing, scheduling, daily clinic operations, and partnering with clinical leaders to ensure efficient, high-quality, patient-centered care.