Prescription Clerk
Job Summary

The purpose of the role is to:

• Manage the repeat prescription process
• Offer prescription related assistance to the GP’s, Clinical Pharmacists, Nursing Team, Reception Teams, Pharmacies, and other Health Care Professionals
• Answer prescription related queries from patients as per Protocols and guidelines
• Undertake a variety of administrative duties to assist in the smooth running of the Prescription Process within the Practice. It is the duty of each team member to assist in the smooth running of the Practice in general. It is also the responsibility of each employee to make sure that whoever encounters the practice, either in person or via the telephone, receives the highest standard of respect, courtesy, fairness, and professionalism

DUTIES:

· Process electronic prescription from online, email or written request from patients,
pharmacies, District Nurses and Appliance contractors
· Work through SystmOnline online prescriptions requests, prescription related
· tasks, scans/workflow folder and emails.
·Adhere to set prescription protocols for checking high risk or monitored medication
· Check for MCS (Manufacturer Cannot Supply) medication and keep up to date on alternative
medication available at pharmacies
· Work closely with Clinical Pharmacist and GPs to give high quality medication care to patients
· Process blood request on ICE system inline with medication review dates. Ensure reviews are
booked in yearly with patients on mediation
· Have full understanding of SystmOne, Word, Outlook ICE, EPS Tracker.
· Add, remove, and alter meds on repeat or acute lists according to clinician/hospital letters
· requests within agreed competency framework.
· Be aware of vulnerable and monitored patients for added patient care.
· Identify patients with medicine adherence concerns.
· Identify potential eRD patients in line with CCG information. Set up eRD and maintain eligible patients ongoing.
· Deal with prescription related telephone queries/requests from patients and act as liaison with the Doctors or Clinical Pharmacists as necessary.
· Deal with requests from patients to resynchronise their medication and amend medicine quantities as needed.
· Develop close working links with local Community Pharmacies.
· Arrange blister packs set up on request.
· Workflow Prescription Request hospital letters from scans folder
· Assist the Practice in meeting its Quality Outcome Framework targets
· Accessing the Practice appointments system to book medication reviews or other prescription related issues
· Ensure that requests for repeat prescriptions are generated accurately and efficiently,

· following practice protocol and authorisation by prescriber, within two working days specified by the practice and in accordance with Practice guidelines.

• Always dispose of documents as appropriate observing confidentiality and data protection.

Ensure all patient information not required is shredded.

• Action tasks as requested by clinical staff via SystmOne and email.
• Daily check of email and act upon them.

As per both Government legislation and Practice policies ensure that all confidentiality, data protection and information governance policies and guidelines are followed and strictly adhered to.

The purpose of the role is to:

• Manage the repeat prescription process
• Offer prescription related assistance to the GP’s, Clinical Pharmacists, Nursing Team, Reception Teams, Pharmacies, and other Health Care Professionals
• Answer prescription related queries from patients as per Protocols and guidelines
• Undertake a variety of administrative duties to assist in the smooth running of the Prescription Process within the Practice. It is the duty of each team member to assist in the smooth running of the Practice in general. It is also the responsibility of each employee to make sure that whoever encounters the practice, either in person or via the telephone, receives the highest standard of respect, courtesy, fairness, and professionalis