POSITION SUMMARY:

As a member of the health team, the Practice Support Coordinator (PSC) plays a vital role in supporting family physicians, nurse practitioners and other team members by enhancing patient care and optimizing clinic operations within the Patient’s Medical Home (PMH).
In this collaborative position, the PSC works closely with the Program Director, Team Lead, Calgary Rural Primary Care Network (CRPCN) staff, physicians, nurse practitioners (NPs), and other care team members.
A large component of the role involves effectively communicating, educating and guiding clinic teams on implementing processes to improve care delivery within the medical home, sharing best practices across clinics and with other partners to support continuous learning and improvement, and acting as a conduit of information sharing between clinics and the primary care network (PCN).

EDUCATION DELIVERY

· Providing the medical home team with training to enable ongoing maintenance of panels and standardization of EMR data entry.
· Educating clinics in the reviewing of CII/CPAR conflict reports and assisting as needed.
· Developing and sharing resources which can be used to enhance knowledge translation across clinics and the PCN.

EDUCATIONAL REQUIREMENTS:

• Medical Office Assistant (MOA) Certification or relevant post-secondary education preferred.
• Diploma in Health Information Management is an asset to this role.

EXPERIENCE AND SKILLS REQUIRED:

· Minimum three (3) years of experience in primary care, with knowledge of the PMH model and Integrated Health Neighborhood.
· Previous experience with panel management required.
· Advanced proficiency in EMR systems such as CHR, PS suite, Accuro, Med Access, AVA, reporting, and registry functions required.
· Proficiency in MS Office Suite (Word, Excel), Teams, OneNote, and SharePoint required.
· Experience working within a multidisciplinary care team model required.
· Practice Facilitator, quality improvement training and change management experience is an asset