Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

KNOWLEDGE AND SKILLS

Experience within a luxury retail environment is highly desirable.
A genuine enthusiasm for fashion, art, and the broader luxury ethos.
Solid understanding of the luxury market and product specifics.
A strong focus on people, demonstrated through the ability to lead, motivate, and inspire a team.
Highly developed communication and interpersonal abilities.
A very good command of the English and Swedish languages.
Strong commercial awareness.
Awareness of local employment and retail legislation.
Willingness to work flexibly as required to meet the operational needs of the store

JOB PURPOSE

As a Store Manager, you are a passionate Brand Ambassador and a business leader who conveys the Brand philosophy and values to the local market, the Store team and to the final Client. You are a driven business owner, and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets. You guarantee excellence in Client experience by being present on the sales floor and leading by example to placing the Client above all.
You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximising all the commercial opportunities. You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth.
You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store.

RESPONSIBILITIES

• Drive Store Team to exceed Financial targets and maximise sales performance, determining the success of the entire store.
• Propose and develop action plans through careful analysis of performance
• Drive the Store team to exceed their KPI targets, including cross-selling and up-selling among product categories.
• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand.
• Be present on the sales floor, ensuring the highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business needs.
• Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service.
• Meet store operating budgets by monitoring store expenses.
• Provide effective product feedback based on store needs, and participate in the buying session when requested.
• Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request.
• Foster a client-centric mindset, developing and maintaining solid Client relationships, and enforcing meaningful after-sales experiences.
• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”.
• Seamlessly manage the store’s local VICs, proposing the most appropriate and tailored actions to develop their loyalty and spend.
• In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Proactively identify opportunities to gain new Clients in order to grow store sales.
• Foster a strong private appointment culture among the team.
• Proactively manage any customer complaints to ensure the client relationship is maintained with a positive outcome.
• Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even in the eyes of the Client.
• Encourage the exchange of information within the team and proactively develop a morning briefing on specific topics.
• Master fully all company tools and applications, including IT and digital, and ensure the team is constantly informed of relevant updates.
• Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Attract and recruit the best talent available on the market through networking and scouting.
• Ensure strong cooperation between front and back of house to guarantee efficient operations.
• Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure.
• Ensure display attracts Clients and maximises sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needs.
• Guarantee effective and efficient care of the Company’s assets.
• Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
• Provide feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments.
• Cooperate with the Retail Head Office for the organisation of local events, defining a challenging and realistic target per Client.
• Guarantee excellence in standards and service during store events.
• Propose opportunities for local events in partnership with local Stakeholders and Influencers.