Pre-Arrival Coordinator - Caribe Hilton
The famous is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot.
The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language.
Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays.
Pay Rate: $14.00 per hour

As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with room assignments for reservations prior guest arrival
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manne

Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows:

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Bilingual: English & Spanish
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situation