Pre Arrival Marketing Representative In House at Hilton Grand Vacations

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Interpersonal Skills, Relationship Building, Computer Proficiency, Flexibility, Attention to Detail, Coaching, Learning, Positive Attitude, Guest Relations, Motivation, Self-Starter, Proactive Rejection Handling, Local Area Knowledge

Industry

Hospitality

Description

Only Remarkable People Can Create Exceptional Moments! Come be a part of making memories. We are looking for Marketing Sales Professionals and welcome you to be a part of the Charleston team. Hilton Grand Vacations has several properties in Charleston. It’s a city that blends history, charm, and innovation. Known for its cobblestone streets, pastel antebellum homes, and a vibrant waterfront, Charleston offers a unique mix of Southern tradition and modern living. Consistently ranked among the best cities in the U.S., it boasts a thriving culinary scene, award-winning restaurants, and a culture rich with art, music, and festivals. The city’s coastal location means easy access to beautiful beaches, boating, and outdoor recreation year-round, while its walkable historic downtown provides a warm and welcoming community atmosphere. With a growing economy, top-tier schools and universities, and a quality of life that balances work and leisure, Charleston is both a destination and a place to call home. ABOUT US Lead future and existing Club Members to their ultimate vacation lifestyle by joining our world-class Sales Team. With more than 300,000 Club Members, a remarkable global presence, and Front Line (Action Line) Sales Professionals, Hilton Grand Vacations welcomes you to be a part of the travel opportunities to suit nearly every vacation type and interest. Hilton Grand Vacations offers high-income potential for top-performing sales associates. Top Sales Executives have a passion for our vacation ownership program, a desire to help discerning travelers explore the world, and they are adept at explaining the benefits of the Hilton Grand Vacations experience to potential Club Members. Join a team where success is rewarded and growth is guaranteed. We’re looking for driven and personable Vacation Ownership Sales Professionals to join our expanding Hilton Grand Vacations team in beautiful Charleston. Here’s why you’ll love it here! Excellent benefits that start Day One (medical, dental, and vision)! 401(k) with Employer matching Employee Stock Purchase Program Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts Perks at Work Discount Program And so much more! ABOUT THE JOB Hilton Grand Vacations is hiring in Charleston for In-house Marketing Sales Professionals. You will be responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests. Responsibilities: Responds to guests in a timely manner and represents HGV’s Cultural Values. Maintains a positive demeanor with everyone at all times. Develop professional relationships with hotel staff and adhere to protocol standards. Distribute approved promotional information and incentives to guests that meet tour site qualifications. Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Confirms appointments with guests to ensure tour shows for presentation. Reviews production reports and notifies manager of any challenges. Follows gifting procedures to ensure costs are met monthly. Maintains established Minimum Performance Standard on monthly basis. Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour. ABOUT YOU Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success. Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications. Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too! Professional appearance and demeanor. Be motivated and a self-starter. Detailed understanding of the local area. Ability to accept rejection in a proactive manner. Coachable, quick learner, and open to feedback. Excellent interpersonal and guest relations skills. On our own, we’re outstanding. With you, we’re extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

The role involves promoting Hilton Grand Vacations and booking qualified sales presentations for prospective owners and members. Responsibilities include responding to guests, maintaining positive relationships, and ensuring accurate paperwork completion.