Pre-Funding Support Agent at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Documentation Accuracy, SLA Management, Identity Verification, Banking Verification, Entity Validation, Risk Awareness, Compliance, Data Integrity, Research Skills, Investigative Skills, Escalation, PandaDoc, Salesforce, OpenCorporates, Secretary Of State Validation

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Pre-Funding Support Program: Financial Services Site: Onsite (Acquire) Reporting to: Team Lead / Operations Manager A SNAPSHOT OF YOUR ROLE As a Pre-Funding Support, you are responsible for validating identity, banking, entity records, balances, and risk indicators prior to contract release. You ensure contracts are built accurately in PandaDoc and released within a strict 30-minute SLA. Your role serves as a critical compliance and accuracy checkpoint before funding execution. You verify documentation integrity, confirm entity legitimacy, reconcile balances when required, and ensure contracts reflect accurate legal and banking information. Precision, speed, and risk awareness are essential to success in this role. Key Responsibilities Contract SLA Management • Release contracts within 30 minutes of request • Confirm whether balances must be calculated prior to contract release • Escalate to underwriter or leadership when clarification is required before sending Identity & Banking Verification • Verify EIN matches internal records • Confirm Driver’s License is valid and up to date o Request updated ID if expired • Ensure merchant name in Salesforce matches government ID exactly • Validate voided check (VC) against submitted bank statements • Confirm VC is acceptable for funding o Request new VC, bank letter, or alternate proof if insufficient • Enter and double-check banking information (account and routing number) • Confirm bank statement name and VC match the funding entity o If mismatch with SOS, list as DBA (without “LLC” or “Inc.” in DBA formatting) • Correct DBA formatting in Salesforce and contract as needed OpenCorporates & Secretary of State (SOS) Validation • Search entity name and variations in OpenCorporates • Verify entity status is Active o If inactive, notify broker and tag required stakeholders • Ensure spelling matches SOS exactly in Salesforce • Confirm state of incorporation matches Salesforce records • Identify and document branches or associated entities in other states • Investigate out-of-state entities via CLEAR/credit reports if applicable • Download and upload SOS/OpenCorporates filings to Salesforce if missing Entity & Portfolio Cross-Reference Checks • Review “Other Owner Accounts” in Salesforce and add to entity list • Cross-reference prior contracts and UCC data • Check for other MCA contracts on file o Review for additional DBAs, entities, or owners Balance Review Prior to Contract Send-Out • If balances were submitted: o Calculate balances prior to contract release to determine if offer adjustments are required • If balances were not provided: o Send contract unless broker selected “Wait to confirm balances” • Confirm with leadership if unclear before proceeding Pre-Send Research & Risk Review • Locate and add entity website to Salesforce • Search entity for additional DBAs, locations, or related businesses • Research merchant and owner for other owned businesses (LinkedIn, Facebook, Instagram) • Search for lawsuits using entity and merchant name variations • Review news articles or publications for relevant findings Contract Building in PandaDoc • Verify physical address via website, Yelp, Google, or prior MCA contracts o Use Google Earth if necessary o Request broker clarification if unclear • Add all discovered DBAs to the contract • Confirm mailing address matches bank statement tied to funded account o Request correction if inconsistent • Calculate Estimated Monthly Average (EMA): o (Sum of 3 months’ deposits – MCA deposits) ÷ 3 • Ensure owner name matches government ID exactly (including middle initials and suffixes) • Confirm correct counter-signer assignment prior to release A BIT ABOUT YOU • Strong attention to detail and documentation accuracy • Ability to work under strict 30-minute SLA requirements • Experience reviewing bank statements and legal entity documentation • Strong research and investigative skills • Comfortable escalating issues when documentation discrepancies arise • High standards for compliance and data integrity WHAT WE VALUE Curious and Clever – Investigate discrepancies thoroughly Entrepreneurial Energy – Take ownership of contract accuracy Fast with Intent – Meet SLA without sacrificing precision Laugh and Learn – Continuously improve processes and execution Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The agent is responsible for validating identity, banking, entity records, and risk indicators before contract release, ensuring contracts are built accurately in PandaDoc and released within a strict 30-minute SLA. Key duties involve verifying documentation integrity, confirming entity legitimacy, reconciling balances, and ensuring all legal and banking information is accurate prior to funding execution.