REQUIRED SKILLS AND EXPERIENCE

• Previous proven experience in credit control, debt recovery, or collections – ideally in a pre-litigation or legal environment
• Strong communication and negotiation skills
• Ability to manage challenging conversations with empathy and professionalism
• Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures
• Highly organised with good attention to detail and record-keeping
• Strong IT skills including MS Office and CRM systems
• Experience working to KPI’s and within a fast-paced, target-driven environment

• Proactively manage and recover overdue debt in line with company credit policy
• Engage with clients by phone and email to secure payment arrangements and resolve queries
• Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution
• Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation
• Maintain accurate records of all collection activity in the payment CRM/case management system
• Regularly monitor and report on account statuses and payment trends
• Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts